fix problems on KTLA 5 News [iphone]

​

—— Run into issues on KTLA 5 News? Get help pending when official support gets back to you!

KTLA 5 News - Los Angeles
Info:
company: Tribune Broadcasting Company
: https://ktla.com/about-ktla/contact-us/
: ktla.com
Chat with our AI-based KTLA 5 News Support
   Hello! How can I assist you?  

characters left:
 
Ads issue
ads play over news

Fix: 1. Check if there is an option in the app settings to disable ads or switch to a premium version that offers an ad-free experience. 2. If ad... »»
long commercial breaks

Fix: 1. Unfortunately, long commercial breaks are often a part of the streaming service. Consider using the app during off-peak hours when there... »»
repeated ads during viewing

Fix: 1. If you are seeing repeated ads, try closing the app and reopening it. 2. Check for any updates to the app that may address ad frequency i... »»
 
Updates issue
mandatory updates cause access issues

Fix: 1. Before updating, ensure you have a stable internet connection. 2. If you encounter issues after an update, try restarting the app or your... »»
 
Audio issue
poor audio quality after ads

Fix: 1. Check your device's volume settings and ensure that the app is not muted. 2. Restart the app to see if the audio quality improves after t... »»
 
UI issue
navigation issues with back button

Fix: 1. If the back button is unresponsive, try closing the app and reopening it. 2. Ensure your app is updated to the latest version, as updates... »»
 
Network issue
inability to access live stream

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try accessing the live stream again. If it still doesn't wo... »»
 
Loading issue
app does not load news articles

Fix: 1. Ensure you have a stable internet connection. 2. Close the app and reopen it to refresh the content. If it still doesn't load, uninstall... »»
 
Battery issue
app drains battery quickly

Fix: 1. Check for background app refresh settings by going to Settings > General > Background App Refresh and disable it for the KTLA 5 News app.... »»
 
Freezing issue
frozen screens during use

Fix: 1. Close the app completely and restart your iPhone. 2. Check for updates in the App Store and install any available updates for the app.... »»
 
Compatibility issue
inconsistent performance across devices

Fix: 1. Ensure that all devices have the latest version of the app installed. 2. Check the device's storage and performance settings to ensure th... »»
issues with video playback on smart TVs

Fix: 1. Ensure that both your smart TV and the app are updated to the latest versions. 2. Restart both the TV and the app to refresh the connecti... »»
 
Payments issue
limited access to articles without subscription

Fix: 1. Check if there are any free articles available on the app or website. 2. Consider subscribing if you find the content valuable, as this w... »»
 
Video issue
app fails to resume after commercials

Fix: 1. If the app fails to resume, try closing and reopening it. 2. Ensure that your app is updated to the latest version, as updates may fix pl... »»
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.4%

Bad experience
7.5%

Neutral
2.0%

~ from our NLP analysis of 6,111 combined software ratings.

 Switch to these Alternatives:
ABC7 Los Angeles
NBC LA: News, Weather, Live TV
FOX 11 Los Angeles: News
LA Times
WZVN ABC7 News - Fort Myers
TMZ
Watch Duty: Wildfire Maps
NewsNation: Unbiased News
OCRegister
CBS News: Live Breaking News

 Private Data KTLA 5 News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics