fix problems on NZZ-E-Paper (Digital Plus) [iphone]

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—— Run into issues on NZZ-E-Paper (Digital Plus)? Get help pending when official support gets back to you!

NZZ-E-Paper (Digital Plus)
Info:
company: Neue Zürcher Zeitung AG
: https://abo.nzz.ch/faq/e-paper/
: abo.nzz.ch
Chat with our AI-based NZZ-E-Paper (Digital Plus) Support
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Slow issue

Slow app startup

Fix: Close other apps running in the background to free up memory. Double-click the Home button (or swipe up from the bottom on newer iPhones) an... ⇲
 
Network issue

Unusable without internet connection

Fix: Download articles for offline reading. Open the article you want to read, look for a download or save option, and ensure it is saved for off... ⇲
 
UI issue

Current issue button non-functional

Fix: Try restarting the app. Close it completely and reopen it to see if the button becomes functional. OR Check for any app updates that may... ⇲

Navigation is frustrating

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the menus and options to understand how to navigate more... ⇲

Clicking page numbers does not work

Fix: Try tapping the page number more slowly or firmly. Sometimes, touch sensitivity can affect responsiveness. OR If the page number feature... ⇲

Photos not displayed when clicking on articles

Fix: Ensure that you have a stable internet connection, as images may not load properly without it. Try switching to Wi-Fi if you're on mobile da... ⇲
 
Bugs issue

Inability to switch apps and resume reading

Fix: Use the app's built-in bookmarking feature to save your place. This way, you can easily return to the article after switching apps. OR Co... ⇲
 
Loading issue

Only old trial issues can be loaded

Fix: Check your subscription status to ensure it is active. Go to your account settings within the app to verify your subscription. OR Delete... ⇲
 
Features issue

Lacks embedded language translator

Fix: Use a third-party translation app. Copy the text from the article and paste it into a translation app like Google Translate for assistance.... ⇲

Limited functionality compared to competitors

Fix: Explore the app's settings to see if there are features you may not be aware of that can enhance your experience. OR Consider using compl... ⇲
 
Reliability issue

Reliability needs serious improvement

Fix: Regularly update the app to the latest version to benefit from bug fixes and improvements. OR Consider using the app during off-peak hour... ⇲
 
Stability issue

Badly designed and unstable

Fix: Provide feedback through the app's feedback feature if available, as this can help developers understand user experience issues. OR Explo... ⇲
 
Downloads issue

No automatic nightly download

Fix: Manually download the latest issues each day. Set a reminder to do this at a specific time to ensure you have the latest content. OR Chec... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.0%

Bad experience
3.0%

Neutral
1.0%

~ from our NLP analysis of 99 combined software ratings.

 Switch to these Alternatives:
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SRF News
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20 Minuten - Nachrichten
DIE ZEIT E-Paper
Süddeutsche Zeitung
TELETEXT
Blick E-Paper
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 Private Data NZZ-E-Paper (Digital Plus) collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. NZZ E-Paper : $61.00 NZZ als E-Paper inkl. Zugriff auf die NZZ App
  2. NZZ am Sonntag E-Paper: $22.00 Zugriff auf alle E-Paper der NZZaS
  3. NZZ & NZZaS Kombi E-Paper: $75.00 Alle E-Paper der NZZ & NZZ am Sonntag
  4. NZZ am Sonntag E-Paper: $259.00 Zugriff auf alle E-Paper der NZZaS
  5. NZZ E-Paper Jahresabo: $659.00 Zugriff auf das NZZ E-Paper
  6. NZZ E-Paper komplett: $799.00 Zugriff auf alle E-Paper der NZZ
  7. NZZ Pro Jahresabo: $249.00 Pro Inhalte inkl. E-Paper NZZ International
  8. NZZ Pro: $24.90 Pro Inhalte inkl. E-Paper NZZ International
  9. NZZ & NZZaS Kombi E-Paper: $789.00 Alle E-Paper der NZZ & NZZ am Sonntag
  10. NZZ Geschichte Jahresabo: $89.00 Alle 6 E-Paper-Ausgaben von NZZ Geschichte