fix problems on Fennec Messenger [iphone]

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—— Run into issues on Fennec Messenger? Get help pending when official support gets back to you!

Fennec Messenger - Family Chat
Info:
company: Fennec
: https://fennec.me/en/about
: fennec.me
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Camera issue

no flip camera

Fix: 1. Check App Permissions: Go to Settings > Privacy > Camera and ensure Fennec Messenger has permission to access the camera. If not, toggle... ⇲
 
Notifications issue

poor notification system

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Fennec Messenger. Ensure that 'Allow Notifications' is turned on and that a... ⇲

no sound notifications

Fix: 1. Check Volume Settings: Ensure your iPhone's volume is turned up and not muted. Use the volume buttons on the side of your device to adjus... ⇲
 
Video issue

unable to use video call

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, either Wi-Fi or cellular data. Test by opening a web page or ano... ⇲
 
Installation issue

no proper setup instructions

Fix: 1. Explore In-App Help: Look for a help or FAQ section within the app. Many apps include a guide or tips for new users. 2. Online Resources:... ⇲
 
UI issue

limited accessibility

Fix: 1. Enable Accessibility Features: Go to Settings > Accessibility and explore options like VoiceOver, Zoom, or Display Settings to enhance us... ⇲

small interface size

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size or enable 'Larger Text' to make the interface eas... ⇲
 
Account issue

issues with friend invitations

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when sending invitations. A weak connection can prevent invitatio... ⇲
 
Customization issue

no option to change colors

Fix: 1. Explore Theme Options: Check if there are any theme or appearance settings within the app that allow for customization. This may be found... ⇲
 
Uploads issue

cannot send videos

Fix: 1. Check File Size: Ensure the video file is within the app's size limits. If it's too large, consider compressing the video using a video e... ⇲
 
Settings issue

cannot change name

Fix: 1. Check Profile Settings: Go to your profile settings within the app and look for an option to edit your name. If it’s not available, it ma... ⇲
 
Login issue

password issues

Fix: 1. Reset Password: If you are having trouble logging in, use the 'Forgot Password' option on the login screen to reset your password via ema... ⇲
 
Crashes issue

Fennec Messenger crashes

Fix: 1. Update the App: Go to the App Store and check for updates for Fennec Messenger. Developers often release updates to fix bugs that cause c... ⇲
 
Messages issue

messages not received

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Test by opening a web page or another app that requires internet... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
7.5%

Neutral
2.8%

~ from our NLP analysis of 107 combined software ratings.

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 Private Data Fennec Messenger collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics