fix problems on Discover [iphone]

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Discover Mobile
Info:
company: Discover Financial Services
: http://www.discovercard.com/contact-us/
: www.discover.com
Chat with our AI-based Discover Support
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Payments issue

Payment taken from default account despite changes

Fix: Double-check your account settings to ensure that the changes to your payment method have been saved. Go to the 'Payment Settings' section a... ⇲

Delayed access to funds after check deposit

Fix: After depositing a check, keep an eye on the app for updates on the status of your deposit. If funds are delayed, check the app's FAQ sectio... ⇲

Post-dated check deposit issues

Fix: If you encounter issues with post-dated checks, ensure that you are following the app's guidelines for check deposits. Check the app's FAQ f... ⇲
 
Login issue

FaceID login issues

Fix: Ensure that FaceID is enabled for the Discover Mobile app in your iPhone settings. Go to Settings > Face ID & Passcode, and make sure that t... ⇲
 
Notifications issue

Push notifications not functioning properly

Fix: Check your notification settings for the Discover Mobile app. Go to Settings > Notifications > Discover Mobile and ensure that notifications... ⇲

No personalized transaction notifications

Fix: Check your notification settings within the app to ensure that personalized notifications are enabled. Go to Settings > Notifications and ad... ⇲
 
Support issue

Customer support unresponsive during fraud issues

Fix: If you encounter fraud issues, try using the in-app chat feature for immediate assistance. Make sure to provide all relevant details to expe... ⇲

Inconsistent information from customer service agents

Fix: When contacting customer service, take detailed notes of the information provided, including the agent's name and the time of the call. This... ⇲

Long wait times for replacement cards

Fix: If you need a replacement card, request it through the app or website as soon as possible. This can sometimes expedite the process compared... ⇲

Frustrating automated customer service

Fix: When using automated customer service, try to use specific keywords or phrases to navigate the system more effectively. If you are not getti... ⇲

Inability to resolve disputes efficiently

Fix: When filing a dispute, gather all relevant documentation and details to present a clear case. Use the app's dispute resolution feature if av... ⇲
 
Account issue

Account closure without clear communication

Fix: If your account has been closed unexpectedly, check your email for any notifications from Discover regarding the closure. They may have sent... ⇲

Difficulty setting up account in app

Fix: Ensure that you have a stable internet connection while setting up your account. If you encounter issues, try restarting your device and att... ⇲

Lack of credit limit increases

Fix: To request a credit limit increase, log into your account and navigate to the credit limit increase request section. Ensure that your accoun... ⇲
 
Crashes issue

Discover crashes during live chat

Fix: If the app crashes during live chat, try clearing the app's cache by going to Settings > General > iPhone Storage > Discover Mobile and sele... ⇲
 
Bugs issue

Discover bugs affecting user experience

Fix: Regularly check for app updates in the App Store, as updates often include bug fixes. If you encounter a bug, try restarting the app or your... ⇲
 
UI issue

Inability to see total balance owed

Fix: To view your total balance owed, navigate to the account summary section of the app. If this information is not displayed, try refreshing th... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.4%

Bad experience
1.1%

~ from our NLP analysis of 4,386,486 combined software ratings.

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 Private Data Discover collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics