fix problems on Marcus [iphone]

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Marcus by Goldman Sachs®
Info:
company: Goldman Sachs
: http://www.marcus.com/us/en/faqs
: www.marcus.com
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Account issue
Account access issues

Fix: 1. Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. 2. Clear the ap... ⇲
Delayed checking account availability

Fix: 1. Refresh the app by pulling down on the screen to update the account information. 2. Check for any scheduled maintenance notifications fro... ⇲
Account locked for extended periods

Fix: 1. Ensure that you are entering the correct login credentials. If you forget your password, use the 'Forgot Password' feature to reset it. 2... ⇲
Complicated transfer verification process

Fix: 1. Review the transfer process in the app and ensure you are following each step correctly. 2. Check if there are any settings that allow yo... ⇲
 
UI issue
Incorrect vendor display for charges

Fix: 1. Review your transaction history and ensure that the charges are correctly categorized. If you find discrepancies, take note of them. 2. C... ⇲
Loss of visual financial growth graphs

Fix: 1. Check if there are any updates available for the app that might restore this feature. 2. Explore the app settings to see if there is an o... ⇲
Difficult navigation and information retrieval

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function if available to quickly find specific info... ⇲
Missing overall account balance view

Fix: 1. Check the app settings to see if there is an option to display the overall balance. 2. Try logging out and logging back in to refresh the... ⇲
 
Uploads issue
Technical issues with ID upload

Fix: 1. Ensure that the ID you are trying to upload meets the app's requirements (e.g., file format, size). 2. Restart the app and try the upload... ⇲
 
Notifications issue
Lack of push notifications for small charges

Fix: 1. Check your notification settings for the app. Go to Settings > Notifications > Marcus and ensure that notifications are enabled. 2. Look... ⇲
 
Updates issue
Decreased APY rates

Fix: 1. Review the terms and conditions of your account to understand the current APY rates. 2. Consider comparing your account with other saving... ⇲
 
Bugs issue
Marcus not functioning properly

Fix: 1. Restart your device to clear any temporary glitches. 2. Ensure that the app is updated to the latest version available in the App Store.... ⇲
 
Support issue
Poor customer support

Fix: 1. Utilize the app's FAQ or help section for common issues. 2. If you need assistance, try reaching out through social media channels where... ⇲
 
Network issue
Inability to access app while traveling abroad

Fix: 1. Check your device's settings to ensure that data roaming is enabled. Go to Settings > Cellular > Cellular Data Options and enable Data Ro... ⇲
 
Features issue
Loss of expense tracking features

Fix: 1. Check the app updates to see if this feature has been temporarily removed or relocated. 2. Explore the app settings to see if there is an... ⇲
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 what users are saying
Good experience
96.8%

Bad experience
2.2%

Neutral
1.0%

~ from our NLP analysis of 201,675 combined software ratings.

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 Private Data Marcus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics