fix problems on Ally [iphone]

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—— Run into issues on Ally? Get help pending when official support gets back to you!

Ally: Bank, Auto & Invest
Info:
company: Ally Financial Inc.
: http://www.ally.com/contact-us/
: www.ally.com
Chat with our AI-based Ally Support
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UI issue

User interface is confusing

Fix: 1. Explore Tutorials: Check if the app has a help section or tutorials that guide you through the interface. 2. Familiarize Yourself: Spend... ⇲

Card controls option disappears

Fix: 1. Restart the App: Close the app completely and reopen it to see if the card controls option reappears. 2. Check for Updates: Make sure you... ⇲
 
Features issue

Lacks ability to buy fractional shares

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use Alternative Platforms:... ⇲
 
Account issue

No direct link to manage external accounts

Fix: 1. Use the Web Version: Log into your Ally account via a web browser where you may find more options for managing external accounts. 2. Manu... ⇲

Account access issues after login

Fix: 1. Reset Password: If you’re having trouble logging in, try resetting your password through the app or website. 2. Clear App Cache: Go to Se... ⇲

Inability to access funds during account lock

Fix: 1. Review Account Lock Policies: Familiarize yourself with the reasons accounts may be locked and how to prevent it. 2. Use Alternative Acco... ⇲
 
Glitches issue

Transfer feature glitches

Fix: 1. Restart the App: Close and reopen the app to see if the transfer feature works correctly afterward. 2. Check Internet Connection: Ensure... ⇲
 
Support issue

Long wait times for customer support

Fix: 1. Use FAQs: Check the Ally website for FAQs that may answer your questions without needing to contact support. 2. Try Off-Peak Hours: If yo... ⇲

Customer service representatives lack knowledge

Fix: 1. Prepare Questions: Before contacting support, prepare specific questions to help guide the conversation. 2. Use Online Resources: Check t... ⇲

Limited hours for customer support

Fix: 1. Use Online Resources: Check the Ally website for FAQs or help articles that may provide the information you need outside of support hours... ⇲
 
Bugs issue

Transaction history sometimes disappears

Fix: 1. Refresh the App: Close and reopen the app to refresh the transaction history. 2. Check Internet Connection: Ensure you have a stable inte... ⇲

Unsettled funds cause trading issues

Fix: 1. Review Trading Policies: Familiarize yourself with Ally’s trading policies regarding unsettled funds. 2. Wait for Settlement: If you have... ⇲
 
Payments issue

Deposits held for extended periods

Fix: 1. Review Deposit Policies: Check Ally’s deposit policies in the app or website to understand the holding periods. 2. Ensure Compliance: Mak... ⇲

Inability to transfer money easily

Fix: 1. Use the Web Version: If the app is difficult to navigate for transfers, try using the web version of Ally for a potentially easier experi... ⇲

Delayed processing of mailed checks

Fix: 1. Check Mailing Policies: Review Ally’s policies regarding mailed checks to understand processing times. 2. Use Electronic Transfers: If po... ⇲
 
Login issue

Glitchy login system

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > Ally and tap 'Offload App' to clear the cache. 2. Restart Your Device: Somet... ⇲

Face ID setup fails repeatedly

Fix: 1. Check Face ID Settings: Go to Settings > Face ID & Passcode and ensure Face ID is set up correctly for the Ally app. 2. Restart Your Devi... ⇲
 
Updates issue

Ally updates often cause issues

Fix: 1. Avoid Automatic Updates: Go to Settings > App Store and turn off automatic updates to control when you update the app. 2. Read Update Not... ⇲
 
Slow issue

Slow app performance

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > Ally and tap 'Offload App' to clear the cache. 2. Free Up Storage: Ensure yo... ⇲
 
Syncing issue

Inconsistent account balance updates

Fix: 1. Refresh the App: Close and reopen the app to refresh the account balance. 2. Check Internet Connection: Ensure you have a stable internet... ⇲
 
Customization issue

No dark mode option

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use iPhone Dark Mode: Go to... ⇲
 
Registration issue

Complicated account setup process

Fix: 1. Follow Step-by-Step Instructions: Carefully follow the on-screen instructions during the setup process. 2. Use Help Resources: Check the... ⇲
 
Security issue

Zelle payments flagged as fraudulent

Fix: 1. Verify Recipient Information: Double-check the recipient’s information before sending a Zelle payment to avoid flags. 2. Use Small Test P... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
6.6%

Neutral
1.9%

~ from our NLP analysis of 82,969 combined software ratings.

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 Private Data Ally collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Diagnostics