fix problems on Hersheypark [iphone]

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—— Run into issues on Hersheypark? Get help pending when official support gets back to you!

Hersheypark
Info:
company: Hershey Entertainment and Resorts Company
: https://www.hersheypark.com
Chat with our AI-based Hersheypark Support
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UI issue

Difficult navigation for new users

Fix: Familiarize yourself with the app layout by exploring each section. Spend a few minutes tapping through the main features to understand wher... ⇲

Confusing season pass portal

Fix: Take time to read through the instructions provided in the portal carefully. Look for any help or FAQ sections that might clarify the proces... ⇲

Overly complex map interface

Fix: Zoom in and out on the map to get a better view of specific areas, which can help simplify navigation. OR Familiarize yourself with key l... ⇲
 
Updates issue

Slow updates for ride status

Fix: Manually refresh the ride status by pulling down on the screen in the rides section of the app. This can sometimes prompt the app to fetch t... ⇲

No real-time ride status updates

Fix: Check the app settings to ensure notifications are enabled for ride status updates. Go to Settings > Notifications > Hersheypark and ensure... ⇲
 
Customization issue

Limited mobile order options

Fix: Explore the app thoroughly to ensure you are checking all available food locations, as not all may offer mobile ordering. OR Consider usi... ⇲
 
Bugs issue

Bugs when setting up to-do lists

Fix: Try deleting the to-do list and creating a new one to see if the issue persists. This can sometimes resolve bugs related to specific entries... ⇲
 
Tutorial issue

Lack of tutorial for app features

Fix: Look for a help or tutorial section within the app that may provide guidance on how to use various features. OR Search online for user-ge... ⇲
 
Network issue

Issues with GPS directions

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services, find Hersheypark, and select 'While Usi... ⇲

Inconsistent ride availability information

Fix: Check the app frequently for updates, as ride availability can change quickly throughout the day. OR Follow the park's social media accou... ⇲
 
Loading issue

Long wait times for food and drink

Fix: Use the app to check the menus and plan your order during off-peak times to avoid long lines. OR Consider bringing snacks or drinks to mi... ⇲
 
Support issue

Poor customer service at food locations

Fix: Provide feedback through the app or website after your visit to help improve service in the future. OR Be patient and polite when interac... ⇲
 
Features issue

No spectator hand stamp feature

Fix: Use the app to check for any updates or changes to park policies regarding spectator access. OR Plan to meet your group at a designated l... ⇲
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 what users are saying
Good experience
95.8%

Neutral
2.3%

Bad experience
1.9%

~ from our NLP analysis of 28,712 combined software ratings.

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 Private Data Hersheypark collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics