fix problems on HP Sprocket [iphone]

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—— Run into issues on HP Sprocket? Get help pending when official support gets back to you!

HP Sprocket
Info:
company: C&A Marketing, Inc.
: https://sprocketprinters.com/pages/support
: sprocketprinters.com
Chat with our AI-based HP Sprocket Support
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Printing issue

Photos print with incorrect alignment

Fix: 1. Check the paper orientation in the printer. Make sure the photo paper is loaded correctly according to the printer's instructions. 2. In... ⇲

Duplicates of the same photo print

Fix: 1. Before printing, double-check the photo selection in the app. Ensure you are not selecting the same photo multiple times. 2. Clear the a... ⇲

Photos appear washed out or splotchy

Fix: 1. Ensure you are using high-quality images for printing. Low-resolution images may appear washed out when printed. 2. Adjust the brightnes... ⇲

Inconsistent photo quality

Fix: 1. Use high-resolution images for printing to ensure better quality. 2. Check the printer settings in the app to ensure they are set to the... ⇲
 
Customization issue

Limited editing options for collages

Fix: 1. Use a third-party photo editing app to create your collage before importing it into the HP Sprocket app. Apps like Canva or Adobe Spark o... ⇲

Cannot adjust crop on photos

Fix: 1. Use a photo editing app to crop your images before importing them into the HP Sprocket app. This will give you more control over the crop... ⇲
 
Network issue

HP Sprocket requires internet connection to function

Fix: 1. Check if the app can function offline by ensuring you have downloaded any necessary content or updates while connected to Wi-Fi. 2. If t... ⇲
 
Setup issue

Setup process is confusing

Fix: 1. Follow the setup guide provided in the app carefully. If you encounter issues, refer to the FAQ section in the app for troubleshooting ti... ⇲

Blank accessory list during setup

Fix: 1. Ensure your iPhone is connected to the internet during the setup process, as the accessory list may require online access to populate. 2... ⇲
 
Freezing issue

HP Sprocket freezes during photo selection

Fix: 1. Restart your iPhone to clear any temporary glitches that may be causing the app to freeze. 2. Ensure the app is updated to the latest ve... ⇲
 
Updates issue

Firmware updates cause connectivity issues

Fix: 1. If a firmware update causes issues, try resetting the printer by turning it off and on again. 2. Check for any new updates in the app th... ⇲
 
Settings issue

HP Sprocket does not remember printer settings

Fix: 1. After adjusting your printer settings, ensure you save them before exiting the app. Look for a 'Save' or 'Apply' button. 2. Check for ap... ⇲
 
UI issue

Collage feature displays only fragments of images

Fix: 1. Ensure you are using high-resolution images for your collages, as low-quality images may not display correctly. 2. Try using different i... ⇲
 
Search issue

Difficult to sort or find older photos in the app

Fix: 1. Use the search function in the app to quickly locate specific photos by name or date. 2. Organize your photos into albums on your iPhone... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
2.8%

Neutral
1.9%

~ from our NLP analysis of 57,046 combined software ratings.

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 Private Data HP Sprocket collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics