fix problems on Shell [iphone]

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Shell: Fuel, Charge & More
Info:
company: Shell Information Technology International B.V.
: https://support.shell.us
: www.shell.us
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Payments issue

Payment options are limited to Shell branded cards

Fix: 1. Consider using a Shell branded card if you frequently use the app, as it may offer additional benefits. 2. Look for alternative payment m... ⇲

Inability to update payment methods easily

Fix: 1. Go to the app settings and look for the payment methods section. Follow the prompts to add or update your payment information. 2. If you... ⇲

Gift cards cannot be added for payment

Fix: 1. Check the app's payment options to see if gift cards are accepted. If not, consider using them at the pump directly. OR 1. Keep an eye... ⇲

Inability to combine multiple gift cards for payment

Fix: 1. Use each gift card separately for transactions if combining is not an option. 2. Keep an eye on app updates for potential changes in paym... ⇲
 
Location issue

Shell does not recognize nearby stations

Fix: 1. Ensure that location services are enabled for the app in your phone's settings. 2. Try refreshing the app or restarting your phone to res... ⇲
 
Rewards issue

Rewards not credited as promised

Fix: 1. Check the app's rewards section to ensure you meet the criteria for earning rewards. 2. Keep a record of your transactions and compare th... ⇲

Shell fails to register fill-ups for rewards

Fix: 1. Ensure you are following the correct process for registering fill-ups as outlined in the app. 2. Keep a manual record of fill-ups and com... ⇲
 
UI issue

Multiple apps for similar functions create confusion

Fix: 1. Identify which app serves your needs best and focus on using that one. 2. Uninstall any redundant apps to reduce confusion. OR 1. Crea... ⇲

Shell interface is not user-friendly

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. 2. Look for tutorials or guides online that explain how to navigate... ⇲
 
Security issue

Password management is restrictive and insecure

Fix: 1. Use a password manager app to securely store and manage your passwords. 2. Create a strong, unique password for the app and change it reg... ⇲
 
Crashes issue

Shell crashes or freezes during use

Fix: 1. Ensure your app is updated to the latest version. 2. Clear the app's cache by going to your phone's settings, finding the app, and select... ⇲
 
Transactions issue

Inconsistent transaction records

Fix: 1. Regularly check your transaction history in the app and compare it with your bank statements. 2. If discrepancies arise, document them an... ⇲
 
Compatibility issue

No CarPlay support

Fix: 1. Use your phone directly for navigation and app access while driving. 2. Check for updates, as CarPlay support may be added in future vers... ⇲
 
Account issue

Issues with account linking between apps

Fix: 1. Ensure you are using the same login credentials for both apps. 2. Log out of both apps and log back in to refresh the connection. OR 1... ⇲

Broken password reset functionality

Fix: 1. Try resetting your password through the app's website if the app functionality is broken. 2. Clear the app's cache or reinstall the app t... ⇲
 
Notifications issue

Notifications for rewards are misleading

Fix: 1. Review the app's notification settings to ensure you are receiving accurate updates. 2. Keep track of your rewards manually to verify not... ⇲
 
Login issue

Frequent errors during login attempts

Fix: 1. Ensure you are entering the correct username and password. 2. Reset your password if you are unsure of your credentials. OR 1. Clear t... ⇲
 
Updates issue

Limited communication regarding app updates

Fix: 1. Follow the app's official social media channels or website for announcements. 2. Enable notifications for updates in the App Store. OR... ⇲
 
Support issue

No option to report issues directly within the app

Fix: 1. Use the app's FAQ or help section to find solutions to common issues. 2. Document your issue and report it through the app store review s... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.2%

Neutral
1.8%

~ from our NLP analysis of 86,312 combined software ratings.

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Shell Recharge

 Private Data Shell collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics