fix problems on Topface [iphone]

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—— Run into issues on Topface? Get help pending when official support gets back to you!

Topface: Meet with new people
Info:
company: PSP PROSOCIALPLATFORM LTD
: https://topface.com
: topface.com
Chat with our AI-based Topface Support
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Privacy issue

High number of fake profiles

Fix: Be cautious when interacting with new profiles. Look for signs of authenticity, such as multiple photos, detailed bios, and active engagemen... ⇲

Bait accounts present

Fix: Be vigilant and report any profiles that seem suspicious or too good to be true. Use the app's reporting feature to help maintain a safer co... ⇲
 
Ads issue

Frequent ads disrupt usage

Fix: Consider using the app during off-peak hours when ads may be less frequent. This can help minimize interruptions during your usage. OR If... ⇲
 
Payments issue

Subscription required for messaging

Fix: Explore the app's free features to maximize your experience without a subscription. Use the 'like' feature to express interest in users, whi... ⇲

Inability to view likes without subscription

Fix: Focus on engaging with users who have liked your profile by sending them a message or liking their profile back. This can help you connect w... ⇲

High subscription prices

Fix: Evaluate the features offered in the subscription and determine if they align with your needs. If not, consider using the free features to t... ⇲
 
Account issue

Account deactivation without clear reasons

Fix: Review the app's community guidelines to ensure your profile complies with all rules. Make any necessary adjustments to your profile to avoi... ⇲
 
Slow issue

Slow app performance

Fix: Clear the app's cache to improve performance. Go to your iPhone settings, find the Topface app, and select 'Clear Cache' if available. This... ⇲
 
Security issue

No verification process for users

Fix: Be proactive in verifying the authenticity of profiles you interact with. Look for profiles with multiple photos and detailed information, a... ⇲
 
Search issue

Limited age range for searches

Fix: Adjust your search settings to the maximum age range allowed. Go to the search settings and set the age range to include the widest possible... ⇲
 
UI issue

Outdated user interface

Fix: Familiarize yourself with the current layout and features of the app. Sometimes, understanding how to navigate the interface can improve you... ⇲
 
Support issue

Inconsistent customer service

Fix: Document any issues you encounter and keep a record of your communications with customer service. This can help you track responses and foll... ⇲
 
Bugs issue

Frequent display of inactive profiles

Fix: Regularly refresh your search results to filter out inactive profiles. This can help you focus on users who are currently active. OR Enga... ⇲
 
Settings issue

Limited communication tools for free users

Fix: Make the most of the available communication tools, such as likes and comments, to engage with other users. This can help you connect withou... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.7%

Neutral
6.4%

Bad experience
5.9%

~ from our NLP analysis of 4,288 combined software ratings.

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 Private Data Topface collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. VIP-status: $6.99 VIP subscription
  2. Weekly VIP-subscription with 3 days trial: $7.99 Weekly VIP-subscription with 3 days trial
  3. VIP-status: $9.99 VIP subscription
  4. VIP-status: $9.99 VIP subscription
  5. VIP-status: $6.99 VIP subscription
  6. Pack of 6 coins: $0.99 Pack of 6 coins
  7. Weekly VIP - 3 days for free: $9.99 Access to premium features
  8. Pack of Likes: $2.99 Pack of Likes
  9. VIP-status - 1 week: $9.99 Access to premium features
  10. Pack of 40 coins: $4.99 Pack of 40 coins