fix problems on CONTOUR DIABETES App (US) [iphone]

​

—— Run into issues on CONTOUR DIABETES App (US)? Get help pending when official support gets back to you!

CONTOUR DIABETES app (US)
Info:
company: Ascensia Diabetes Care US Inc.
: http://diabetes.ascensia.com/en/contact-us/
: www.diabetes.ascensia.com
Chat with our AI-based CONTOUR DIABETES app (US) Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Graphs and charts do not show trends well

Fix: Manually track your data in a spreadsheet or journal to visualize trends better. Create your own graphs using this data for clearer insights... ⇲
 
Settings issue

Long acting insulin entry limitations

Fix: Check if there are any updates available for the app that may address this limitation. Update the app through the App Store if necessary.... ⇲

Export options limited to PDF

Fix: Explore the app for any hidden export options or settings that may allow for different formats. Sometimes, these options are not immediately... ⇲

Medication entry process is cumbersome

Fix: Familiarize yourself with the app's medication entry process and look for any shortcuts or templates that may speed up the process. OR Co... ⇲
 
Syncing issue

Syncing issues with Health app

Fix: Ensure that both the Contour Diabetes app and Apple Health have the latest updates installed. Go to the App Store and check for updates. O... ⇲

Cannot delete synced readings

Fix: Check the app's settings or help section for any options related to managing or deleting data. Some apps have hidden features for data manag... ⇲

Inability to sync exercise data from Apple Health

Fix: Check the app settings to see if there are options to enable syncing of exercise data. If not, consider tracking exercise separately in the... ⇲

Syncing problems between devices

Fix: Ensure that you are logged into the same account on all devices and that the app is updated on each device. OR Try logging out and back i... ⇲
 
Registration issue

Requires account registration

Fix: If you are uncomfortable with account registration, check if there is a guest mode or a way to use the app without creating an account. Some... ⇲
 
Network issue

Cloud server dependency for data

Fix: Regularly back up your data manually by exporting it to a file. This way, you have a local copy in case of server issues. OR Check if the... ⇲

Bluetooth connectivity issues

Fix: Ensure that Bluetooth is enabled on your iPhone and that the Contour device is charged and within range. Restart both the app and the device... ⇲
 
Crashes issue

CONTOUR DIABETES app (US) crashes or slows down

Fix: Clear the app's cache if the option is available in the settings. Restart your iPhone to free up memory and improve performance. OR Unins... ⇲
 
Notifications issue

Reminders can be confusing

Fix: Review the reminder settings in the app to customize them according to your preferences. Adjust the frequency and type of reminders to make... ⇲
 
Privacy issue

Data storage transparency lacking

Fix: Check the app's privacy policy or help section for information on data storage practices. Understanding how your data is stored can provide... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Check for updates on all devices to ensure they are running the same version of the app, as discrepancies can cause performance issues. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
53.8%

Bad experience
37.4%

Neutral
8.8%

~ from our NLP analysis of 1,370 combined software ratings.

 Switch to these Alternatives:
Glucose Blood Sugar Tracker
SNAQ - Diabetes Food Tracker
Glucose Buddy Diabetes Tracker
Dexcom Clarity
Dexcom G6
Sugarmate | Diabetes Tracker
FreeStyle Libre 3 – US
Diabetes Tracker by MyNetDiary
Omnipod DISPLAY®
Glooko - Track Diabetes Data

 Private Data CONTOUR DIABETES app (US) collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics