fix problems on TheCut [iphone]

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—— Run into issues on TheCut? Get help pending when official support gets back to you!

theCut: #1 Barber Booking App
Info:
company: theCut Inc
: http://www.thecut.co/faqs
: youtu.be
Chat with our AI-based theCut Support
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Messages issue

Unable to send links to multiple people

Fix: 1. Check if you are using the latest version of theCut. Update if necessary. 2. Instead of sending links directly from the app, copy the lin... ⇲
 
Slow issue

Deposit process is slow and unreliable

Fix: 1. Ensure you have a stable internet connection while processing deposits. 2. Clear the app's cache by going to Settings > General > iPhone... ⇲

Slow app performance and lag

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage > theCut > Offload App, then reinstall the app. 2. Close any unnece... ⇲
 
Bugs issue

Appointments can be declined unexpectedly

Fix: 1. Check your appointment settings to ensure there are no restrictions or conditions that may lead to automatic declines. 2. Review your cal... ⇲
 
Downloads issue

Clients have issues downloading the app

Fix: 1. Ensure that clients are using compatible devices. Check the app's requirements on the App Store. 2. Advise clients to check their interne... ⇲
 
Login issue

theCut logs users out frequently

Fix: 1. Check if you have the latest version of the app. Update if necessary. 2. Ensure that your device's software is up to date by going to Set... ⇲
 
Support issue

No contact number for support

Fix: 1. Check the app's settings or help section for any available support options, such as email or chat support. 2. Look for a FAQ section with... ⇲
 
Account issue

Account suspension without explanation

Fix: 1. Review the app's terms of service to ensure compliance. 2. Check your email for any communication from theCut regarding the suspension.... ⇲
 
Syncing issue

Inconsistent appointment confirmations

Fix: 1. Ensure that notifications are enabled for theCut in your device settings. Go to Settings > Notifications > theCut and toggle on Allow Not... ⇲

Clients expect vouchers that do not show on barber's end

Fix: 1. Ensure that both the barber and clients are using the latest version of the app. 2. Check the app settings to ensure that voucher notific... ⇲
 
Payments issue

Limited payment options for cancellations/no-shows

Fix: 1. Check the app settings to see if there are any options to add or change payment methods. 2. Consider using a third-party payment processo... ⇲
 
Compatibility issue

Lack of integration with social media for bookings

Fix: 1. Check the app settings to see if there are any options to link social media accounts for bookings. 2. Use social media platforms to promo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.1%

Bad experience
7.2%

Neutral
1.7%

~ from our NLP analysis of 11,977 combined software ratings.

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 Private Data theCut collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. PRO: $19.99 theCut PRO