fix problems on CarMax [iphone]

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—— Run into issues on CarMax? Get help pending when official support gets back to you!

CarMax: Used Cars for Sale
Info:
company: CarMax
: https://www.carmax.com/about-carmax/contact-us
: www.carmax.com
Chat with our AI-based CarMax Support
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Customization issue

Cannot save more than 5 filters

Fix: 1. Review Your Filters: Go through the filters you have set and remove any that are not necessary. This will allow you to save new filters w... ⇲

Inability to edit saved searches

Fix: 1. Ensure Proper Saving: After making any changes to your saved searches, ensure you click 'Save' or 'Update' to apply the changes. 2. Resta... ⇲
 
Syncing issue

Saved searches do not retain edits

Fix: 1. Ensure Proper Saving: After making edits to your saved searches, make sure to click 'Save' or 'Update' to ensure changes are applied. 2.... ⇲

Delayed updates on saved searches

Fix: 1. Refresh Manually: Manually refresh your saved searches by pulling down on the search results page to see if updates appear. 2. Check Noti... ⇲
 
Availability issue

Inconsistent availability of vehicles

Fix: 1. Refresh Listings: Regularly refresh the app to get the latest vehicle availability. This can be done by pulling down on the search result... ⇲
 
Payments issue

Payment system often offline

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when trying to make a payment. 2. Try Again Later: If the payment... ⇲
 
Login issue

Facial recognition login not working

Fix: 1. Check Settings: Go to your iPhone settings, select 'Face ID & Passcode', and ensure that the CarMax app is enabled for Face ID. 2. Restar... ⇲
 
UI issue

Limited vehicle detail views

Fix: 1. Explore All Tabs: Make sure to explore all available tabs within the vehicle detail page, as some information may be located in different... ⇲
 
Slow issue

CarMax performance slower on iPad

Fix: 1. Close Background Apps: Close any unnecessary apps running in the background to free up system resources. 2. Restart the iPad: Restarting... ⇲
 
Support issue

Home delivery service not reliable

Fix: 1. Confirm Delivery Details: Double-check the delivery details and ensure that all information is correct before confirming the order. 2. Pl... ⇲

Lack of customer support responsiveness

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can submit inquiries or issues directly. 2. Try Different Co... ⇲
 
Bugs issue

Incorrect pricing displayed

Fix: 1. Refresh Listings: Refresh the app to see if the pricing updates correctly. Sometimes, prices can be cached and may not reflect real-time... ⇲

Poor vehicle condition upon delivery

Fix: 1. Inspect Upon Delivery: Always inspect the vehicle thoroughly upon delivery and document any issues with photos. 2. Report Issues Immediat... ⇲
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 Private Data CarMax collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Search History
    • Identifiers
    • Diagnostics