A. 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping MyChart off the screen. 2. Restart your iPhone by holding down the power button until you see 'slide to power off'. After the device powers down, turn it back on. 3. Ensure that your iPhone is running the latest version of iOS by going to Settings > General > Software Update. If an update is available, download and install it. 4. Reopen MyChart and check if the issue persists. If it does, consider uninstalling and reinstalling the app from the App Store.
B. If the app continues to freeze, check for any available updates for MyChart in the App Store. Sometimes, app developers release updates to fix bugs and improve performance.