Fix MyChart errors on iphone

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25 problems reported in the past 24 hours

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Notifications
Notifications not leading to messages

🛠️ 1. Check your notification settings in the app and ensure they are enabled. Go to Settings > Notific... show fix »
Overuse of reminder messages

🛠️ 1. Check the app's settings to adjust the frequency of reminders or turn off non-essential notificat... show fix »
Redundant appointment confirmations

🛠️ 1. Check the app's notification settings to see if you can adjust the frequency of appointment confi... show fix »
 
Search
Difficult to find information

🛠️ 1. Familiarize yourself with the app's layout by exploring the main menu and submenus. 2. Use the se... show fix »
 
Bugs
Inaccurate medical records

🛠️ 1. Review your medical records carefully and note any discrepancies. 2. Use the messaging feature to... show fix »
 
Loading
Messages not loading properly

🛠️ 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if th... show fix »
 
Customization
Repeated questionnaires

🛠️ 1. Check if there is an option to skip or opt-out of certain questionnaires in the app settings. 2.... show fix »
Lack of sorting options for medical information

🛠️ 1. Explore the app's settings to see if there are any sorting options available for your medical rec... show fix »
App appears juvenile and cartoonish

🛠️ 1. Provide feedback through the app about your preferences for design and usability. 2. Focus on the... show fix »
 
Messages
Inability to send messages to multiple providers

🛠️ 1. Check if the app allows you to select multiple recipients when composing a message. If not, send... show fix »
Limited direct communication with doctors

🛠️ 1. Use the messaging feature to send non-urgent questions to your doctor. 2. If you need immediate a... show fix »
Messages not indicating which are new

🛠️ 1. Regularly check the messages section for any unread messages. 2. If the app does not highlight ne... show fix »
 
Compatibility
Poor integration with provider systems

🛠️ 1. Verify that your provider's system is compatible with MyChart. Check with your provider's office... show fix »
 
Payments
Payment processing issues

🛠️ 1. Ensure that your payment information is up to date in the app. Go to the payment section and veri... show fix »
 
Updates
Inconsistent test result updates

🛠️ 1. Check the app's settings to ensure that notifications for test results are enabled. 2. If results... show fix »
 
UI
Confusing user interface

🛠️ 1. Spend some time exploring the app to familiarize yourself with its layout. 2. Look for a help or... show fix »
 
Settings
Difficulty accessing after visit summaries

🛠️ 1. Navigate to the 'Visits' section of the app and look for a summary or notes option. 2. If you can... show fix »
Inability to save records as PDF

🛠️ 1. Take screenshots of important records and save them to your device. 2. Use a document scanning ap... show fix »
 
Account
Inability to change personal information

🛠️ 1. Go to the 'Profile' or 'Account Settings' section of the app to update your personal information.... show fix »
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 Contact Support
Developer:
Epic
Email:
  http://www.epic.com/contact
Website:
🌐 www.epic.com
Terms/Privacy:
⚔️ https://www.epic.com/about/privacypolicies#mobile-policy-patient
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 Private Data MyChart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
89.7%

Negative experience
7.0%

Neutral
3.3%

~ from our NLP analysis of 371,985 combined software ratings.