fix problems on MyChart [iphone]

—— Run into issues on MyChart? Get help pending when official support gets back to you!

MyChart

Info:

company: Epic

: http://www.epic.com/contact

: www.epic.com

Chat with our AI-based MyChart Support

🛠️ Common MyChart Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyChart freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping MyChart off the s... ⇲

2% of users had this problem

Kicked out of children's accounts at age 12

Fix: 1. If you are managing a child's account, ensure you have the correct login credentials for their account. 2. After the child turns 12, they... ⇲

17% of users had this problem

Notifications issue

Notifications not leading to messages

Fix: 1. Check your notification settings in the app and ensure they are enabled. Go to Settings > Notifications > MyChart and toggle on notificat... ⇲

Overuse of reminder messages

Fix: 1. Check the app's settings to adjust the frequency of reminders or turn off non-essential notifications. 2. Prioritize which reminders are... ⇲

Redundant appointment confirmations

Fix: 1. Check the app's notification settings to see if you can adjust the frequency of appointment confirmations. 2. If you receive multiple con... ⇲

Search issue

Difficult to find information

Fix: 1. Familiarize yourself with the app's layout by exploring the main menu and submenus. 2. Use the search function, if available, to quickly... ⇲

Bugs issue

Inaccurate medical records

Fix: 1. Review your medical records carefully and note any discrepancies. 2. Use the messaging feature to contact your healthcare provider direct... ⇲

Loading issue

Messages not loading properly

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Clear the app's cac... ⇲

Customization issue

Repeated questionnaires

Fix: 1. Check if there is an option to skip or opt-out of certain questionnaires in the app settings. 2. If questionnaires are mandatory, conside... ⇲

Lack of sorting options for medical information

Fix: 1. Explore the app's settings to see if there are any sorting options available for your medical records. 2. Use the search function to find... ⇲

MyChart appears juvenile and cartoonish

Fix: 1. Provide feedback through the app about your preferences for design and usability. 2. Focus on the functionality of the app rather than it... ⇲

Messages issue

Inability to send messages to multiple providers

Fix: 1. Check if the app allows you to select multiple recipients when composing a message. If not, send separate messages to each provider as ne... ⇲

Limited direct communication with doctors

Fix: 1. Use the messaging feature to send non-urgent questions to your doctor. 2. If you need immediate assistance, consider calling the doctor's... ⇲

Messages not indicating which are new

Fix: 1. Regularly check the messages section for any unread messages. 2. If the app does not highlight new messages, consider marking messages as... ⇲

Compatibility issue

Poor integration with provider systems

Fix: 1. Verify that your provider's system is compatible with MyChart. Check with your provider's office for any known issues. 2. If you notice d... ⇲

Payments issue

Payment processing issues

Fix: 1. Ensure that your payment information is up to date in the app. Go to the payment section and verify your credit card or bank details. 2.... ⇲

Updates issue

Inconsistent test result updates

Fix: 1. Check the app's settings to ensure that notifications for test results are enabled. 2. If results are delayed, contact your provider's of... ⇲

UI issue

Confusing user interface

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout. 2. Look for a help or tutorial section within the app that may... ⇲

Settings issue

Difficulty accessing after visit summaries

Fix: 1. Navigate to the 'Visits' section of the app and look for a summary or notes option. 2. If you cannot find it, try searching for 'after vi... ⇲

Inability to save records as PDF

Fix: 1. Take screenshots of important records and save them to your device. 2. Use a document scanning app to create PDFs from your screenshots.... ⇲

Account issue

Inability to change personal information

Fix: 1. Go to the 'Profile' or 'Account Settings' section of the app to update your personal information. 2. If changes cannot be made, use the m... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.7%

Bad experience

7.0%

Neutral

3.3%

~ from our NLP analysis of 371,985 combined software ratings.

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Private Data MyChart collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics