fix problems on Capital One Shopping [iphone]

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—— Run into issues on Capital One Shopping? Get help pending when official support gets back to you!

Capital One Shopping: Save Now
Info:
company: Wikibuy, LLC
: https://help.capitaloneshopping.com
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Slow issue

Rewards take too long to process

Fix: Keep track of the expected processing times for rewards as stated in the app. If rewards are taking longer than indicated, document the deta... ⇲
 
Customization issue

Limited redemption options for rewards

Fix: Explore all available redemption options within the app. Sometimes, options may be hidden under different categories or sections. Check the... ⇲
 
Bugs issue

Inconsistent tracking of purchases

Fix: Ensure that you are logged into the same account across all devices and apps. This can help maintain consistent tracking. If you notice disc... ⇲

Errors in purchase recording

Fix: Manually input any missing purchases in the app if that feature is available. This can help ensure your records are accurate and up to date.... ⇲
 
Support issue

Customer support provides generic responses

Fix: When reaching out to customer support, provide detailed information about your issue, including screenshots and specific examples. This can... ⇲
 
UI issue

Difficulties with mobile app usage

Fix: Familiarize yourself with the app's layout and features by exploring the help section or user guide if available. This can help you navigate... ⇲

Extra steps required for mobile shopping

Fix: Create a checklist of the steps required for mobile shopping to streamline the process. This can help you remember each step and make the ex... ⇲

Inability to view purchase history in app

Fix: Check if there is a specific section in the app dedicated to purchase history. If not, consider using the Capital One account app to view yo... ⇲
 
Login issue

Issues with logging in and account access

Fix: Reset your password by tapping 'Forgot Password?' on the login screen. Follow the prompts to create a new password, ensuring it meets securi... ⇲
 
Compatibility issue

Offers often deemed ineligible

Fix: Before making a purchase, double-check the eligibility criteria for each offer in the app. This can help you avoid disappointment after the... ⇲

Capital One Shopping does not work well with iPhone merchant apps

Fix: Try uninstalling and reinstalling both the Capital One Shopping app and the merchant app to ensure they are both functioning correctly and a... ⇲
 
Registration issue

Complicated sign-up process

Fix: Follow the sign-up process step-by-step, ensuring you have all necessary information ready, such as email, password, and any required person... ⇲
 
Privacy issue

Lack of transparency in reward eligibility

Fix: Review the terms and conditions for rewards within the app to understand the eligibility criteria better. This can help clarify any confusio... ⇲
 
Glitches issue

Frequent technical glitches

Fix: Regularly update the app to the latest version to ensure you have the most recent bug fixes and improvements. Check the App Store for update... ⇲
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 what users are saying
Good experience
97.4%

Neutral
1.9%

Bad experience
0.7%

~ from our NLP analysis of 942,103 combined software ratings.

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 Private Data Capital One Shopping collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics