fix problems on Viva Engage [iphone]

—— Run into issues on Viva Engage? Get help pending when official support gets back to you!

Viva Engage

Info:

company: Microsoft Corporation

: http://help.yammer.com/

: about.yammer.com

Chat with our AI-based Viva Engage Support

🛠️ Common Viva Engage Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot access pinned files in groups

Fix: To access pinned files in groups, ensure you are a member of the group where the files are pinned. Open the group chat, and look for a 'File... ⇲

Split screen not available on iPad

Fix: Unfortunately, if the app does not support split screen, you can use the 'Slide Over' feature on your iPad. Open Viva Engage, then swipe fro... ⇲

Downloads issue

ZIP files unavailable for download on mobile

Fix: If you need to access ZIP files, try using a file management app that supports ZIP files. Download the ZIP file to your device, then open it... ⇲

Messages issue

Cumbersome group conversations

Fix: To streamline group conversations, try to establish clear topics for discussion. Use the 'Reply' feature to keep conversations organized and... ⇲

Unread messages count not accurate

Fix: To fix the unread messages count, try logging out of the app and logging back in. This can refresh the message count and correct any discrep... ⇲

Notifications issue

Delayed notifications on desktop

Fix: Check your notification settings in the app and on your desktop. Ensure that notifications are enabled for Viva Engage in your system settin... ⇲

Inconsistent badge app icons and notifications

Fix: To resolve issues with badge icons, try clearing the app cache. Go to your iPhone settings, find Viva Engage, and toggle notifications off a... ⇲

Frequent reminders for the same post

Fix: To manage reminders, check your notification settings within the app. You may be able to adjust how often you receive reminders for specific... ⇲

Audio issue

Audio not allowed in background during live streams

Fix: To enable audio in the background, check your app settings to see if there is an option to allow background audio. If not, you may need to k... ⇲

Video issue

Video remains small on iPad during live streams

Fix: If the video is small, try rotating your iPad to landscape mode, which may allow the video to expand to a larger size. Also, check if there... ⇲

Updates issue

Newsfeed out of order

Fix: If your newsfeed appears out of order, try refreshing the feed by pulling down on the screen. This can help load the latest updates in the c... ⇲

Compatibility issue

Missing features in iOS app compared to browser

Fix: To work around missing features, familiarize yourself with the features available in the iOS app and adapt your usage accordingly. You may n... ⇲

UI issue

Issues with viewing multiple pictures after update

Fix: If you are having trouble viewing multiple pictures, try clearing the app cache or reinstalling the app. This can resolve any glitches that... ⇲

Customization issue

Limited customization of group listings

Fix: To enhance your group listings, consider creating sub-groups for specific topics or projects. This can help organize content better, even if... ⇲

Frustration with sign-in process for non-work emails

Fix: If you are having trouble signing in with non-work emails, ensure that you are using the correct email format and password. Double-check for... ⇲

Network issue

Need to VPN for mobile app access

Fix: If you need to use a VPN to access the app, ensure that your VPN is properly configured and connected before launching the app. This can hel... ⇲

Settings issue

Attachment and file management needs enhancements

Fix: To manage attachments more effectively, organize files into folders within the app if supported. This can help keep your files sorted and ea... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.9%

Bad experience

4.1%

Neutral

2.9%

~ from our NLP analysis of 4,076 combined software ratings.

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Achievers

Private Data Viva Engage collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics