fix problems on SEP [iphone]

—— Run into issues on SEP ? Get help pending when official support gets back to you!

SEP Mobile

Info:

company: Symantec Enterprise Division, Broadcom Inc.

: https://support.symantec.com/en_US/endpoint-protection-mobile.html

: www.symantec.com

Chat with our AI-based SEP Support

🛠️ Common SEP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires restart after update

Fix: After updating SEP Mobile, if a restart is required, ensure that you save all your work and close any open applications before proceeding. T... ⇲

Outdated iOS warning persists

Fix: Check if your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. If an update is available, download a... ⇲

Features issue

Loss of features like WiFi hotspot map

Fix: If you notice that the WiFi hotspot map feature is missing, check the app settings to see if it can be re-enabled. Go to SEP Mobile settings... ⇲

Security issue

Unclear content manipulation alerts

Fix: To better understand content manipulation alerts, review the app's user guide or help section. This may provide clarity on what triggers the... ⇲

False jailbroken alerts

Fix: If you receive false jailbroken alerts, ensure that your device is not actually jailbroken. You can check this by going to Settings > Genera... ⇲

Permissions issue

MDM subscription required for app analysis

Fix: If you encounter a message about needing an MDM subscription, check with your organization’s IT department to see if you are enrolled in a M... ⇲

Inability to track location

Fix: To enable location tracking, go to Settings > Privacy > Location Services and ensure that it is turned on for SEP Mobile. Set it to 'While U... ⇲

Battery issue

High battery consumption

Fix: To reduce battery consumption, go to Settings > Battery and check which apps are using the most battery. If SEP Mobile is consuming a lot, c... ⇲

Inconsistent standby and usage figures

Fix: If you notice inconsistencies in standby and usage figures, try restarting your iPhone to refresh the system. This can sometimes resolve dis... ⇲

Overheating device

Fix: If your device is overheating, close any unnecessary apps running in the background and avoid using the device while it is charging. Ensure... ⇲

Crashes issue

SEP crashes on launch

Fix: If SEP Mobile crashes upon launch, try force quitting the app. Swipe up from the bottom of the screen (or double-click the home button) to v... ⇲

Slow issue

Slow app analysis process

Fix: If the app analysis is slow, ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance impr... ⇲

Bugs issue

Error 9155 persists

Fix: Error 9155 may indicate a connectivity issue. Ensure your device is connected to the internet. If the error persists, try restarting your de... ⇲

Compatibility issue

Poor performance with other applications

Fix: If SEP Mobile is affecting the performance of other applications, try closing unused apps running in the background. Swipe up from the botto... ⇲

Privacy issue

Lack of transparency about app functionality

Fix: To gain a better understanding of the app's functionality, refer to the user manual or help section within the app. This may provide insight... ⇲

Notifications issue

Repetitive and unwanted notifications

Fix: To manage notifications, go to Settings > Notifications > SEP Mobile and adjust the notification settings. You can turn off notifications en... ⇲

Network issue

Unresolved server identity verification issues

Fix: If you encounter server identity verification issues, ensure that your internet connection is stable. Try switching between Wi-Fi and cellul... ⇲