fix problems on Viva Engage [iphone]

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Viva Engage

Info:

company: Microsoft Corporation

: http://help.yammer.com/

: about.yammer.com

Chat with our AI-based Viva Engage Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Cannot access pinned files in groups

Fix: To access pinned files in groups, ensure you are a member of the group where the files are pinned. Open the group chat, and look for a 'File... »»

Split screen not available on iPad

Fix: Unfortunately, if the app does not support split screen, you can use the 'Slide Over' feature on your iPad. Open Viva Engage, then swipe fro... »»

Downloads issue

ZIP files unavailable for download on mobile

Fix: If you need to access ZIP files, try using a file management app that supports ZIP files. Download the ZIP file to your device, then open it... »»

Messages issue

Cumbersome group conversations

Fix: To streamline group conversations, try to establish clear topics for discussion. Use the 'Reply' feature to keep conversations organized and... »»

Unread messages count not accurate

Fix: To fix the unread messages count, try logging out of the app and logging back in. This can refresh the message count and correct any discrep... »»

Notifications issue

Delayed notifications on desktop

Fix: Check your notification settings in the app and on your desktop. Ensure that notifications are enabled for Viva Engage in your system settin... »»

Inconsistent badge app icons and notifications

Fix: To resolve issues with badge icons, try clearing the app cache. Go to your iPhone settings, find Viva Engage, and toggle notifications off a... »»

Frequent reminders for the same post

Fix: To manage reminders, check your notification settings within the app. You may be able to adjust how often you receive reminders for specific... »»

Audio issue

Audio not allowed in background during live streams

Fix: To enable audio in the background, check your app settings to see if there is an option to allow background audio. If not, you may need to k... »»

Video issue

Video remains small on iPad during live streams

Fix: If the video is small, try rotating your iPad to landscape mode, which may allow the video to expand to a larger size. Also, check if there... »»

Updates issue

Newsfeed out of order

Fix: If your newsfeed appears out of order, try refreshing the feed by pulling down on the screen. This can help load the latest updates in the c... »»

Compatibility issue

Missing features in iOS app compared to browser

Fix: To work around missing features, familiarize yourself with the features available in the iOS app and adapt your usage accordingly. You may n... »»

UI issue

Issues with viewing multiple pictures after update

Fix: If you are having trouble viewing multiple pictures, try clearing the app cache or reinstalling the app. This can resolve any glitches that... »»

Customization issue

Limited customization of group listings

Fix: To enhance your group listings, consider creating sub-groups for specific topics or projects. This can help organize content better, even if... »»

Frustration with sign-in process for non-work emails

Fix: If you are having trouble signing in with non-work emails, ensure that you are using the correct email format and password. Double-check for... »»

Network issue

Need to VPN for mobile app access

Fix: If you need to use a VPN to access the app, ensure that your VPN is properly configured and connected before launching the app. This can hel... »»

Settings issue

Attachment and file management needs enhancements

Fix: To manage attachments more effectively, organize files into folders within the app if supported. This can help keep your files sorted and ea... »»

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what users are saying

Good experience

92.9%

Bad experience

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Neutral

2.9%

~ from our NLP analysis of 4,076 combined software ratings.

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Achievers

Private Data Viva Engage collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics