fix problems on SAP Concur [iphone]

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SAP Concur
Info:
company: Concur
: https://community.concur.com
: concur.com
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UI issue

Navigation is clunky and time-consuming

Fix: 1. Familiarize yourself with the app layout by reviewing the user guide or help section within the app. This can help you navigate more effi... ⇲

Inconsistent receipt and credit card charge display

Fix: 1. Ensure that your receipts are clear and legible when uploaded. Blurry images can lead to misinterpretation. 2. Regularly check for app up... ⇲

Requires repetitive data entry

Fix: 1. Use the 'Copy' feature for similar expenses to reduce data entry time. 2. Save frequently used expense categories as favorites for quicke... ⇲

Feedback prompts interrupt workflow

Fix: 1. Dismiss feedback prompts as they appear to minimize interruptions. 2. Check the app settings to see if there is an option to disable feed... ⇲

No option for off-airport rental car bookings

Fix: 1. Use the main website of the rental car company to book off-airport rentals and then manually enter the expense in SAP Concur. 2. Check if... ⇲

Requires excessive steps to submit reports

Fix: 1. Familiarize yourself with the report submission process and create a checklist to streamline your workflow. 2. Save frequently used templ... ⇲

Inability to delete incorrect reports

Fix: 1. Check if there is an option to edit or delete reports in the app settings. 2. If deletion is not possible, consider marking the report as... ⇲

Fields do not fully expand

Fix: 1. Tap on the fields to see if they expand or provide more options. 2. Check for app updates that may fix this issue. OR 1. If fields rem... ⇲

SAP Concur does not remember previous entries

Fix: 1. Ensure that you are saving entries before exiting the app. 2. Check the app settings for options related to saving previous entries. OR... ⇲

Constant cosmetic changes without value

Fix: 1. Familiarize yourself with the new layout and features after updates to maximize usability. 2. Provide feedback on specific changes that y... ⇲

SAP Concur does not support multiple expense views

Fix: 1. Use the available views in the app and familiarize yourself with their functionalities. 2. Provide feedback on the need for multiple expe... ⇲
 
Crashes issue

SAP Concur crashes when accessing camera

Fix: 1. Check if the app has permission to access your camera. Go to Settings > Privacy > Camera and ensure SAP Concur is enabled. 2. Restart you... ⇲
 
Syncing issue

E-receipts sometimes do not appear

Fix: 1. Ensure that your email settings are correctly configured to receive e-receipts. Check your spam or junk folder for missing receipts. 2. M... ⇲
 
Uploads issue

No bulk selection for receipt uploads

Fix: 1. Upload receipts one at a time, but organize them in a folder for easier access. 2. Use the web version of SAP Concur, which may allow for... ⇲

Inability to upload PDF receipts on iOS

Fix: 1. Convert your PDF receipts to images (JPEG or PNG) using a PDF converter app, then upload those images. 2. Check if the app has been updat... ⇲

Photo upload order is reversed

Fix: 1. Manually reorder the photos after uploading them in the app if possible. 2. Check for app updates that may address this issue. OR 1. U... ⇲
 
Settings issue

Sorting preferences not retained

Fix: 1. After sorting your expenses, ensure you save the view settings if prompted. 2. Regularly check for app updates that may fix this issue.... ⇲

Expense categories not saving correctly

Fix: 1. Ensure you are saving changes after selecting or editing expense categories. 2. Check for app updates that may fix this issue. OR 1. I... ⇲

SAP Concur does not retain session preferences

Fix: 1. Check the app settings to see if there is an option to save session preferences. 2. Ensure you are logged in correctly and that your acco... ⇲
 
Login issue

Login issues with password authentication

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app cache by goin... ⇲

Requires manual login instead of Face ID

Fix: 1. Check if Face ID is enabled for the app in Settings > Face ID & Passcode. Ensure SAP Concur is toggled on. 2. Restart your iPhone to refr... ⇲
 
Screen issue

Screen cut off on iPhone 12

Fix: 1. Check for app updates that may address compatibility issues with the iPhone 12. 2. Adjust your display settings by going to Settings > Di... ⇲
 
Bugs issue

Frequent error messages when adding expenses

Fix: 1. Ensure that all required fields are filled out correctly before submitting. 2. Restart the app to clear any temporary glitches. OR 1.... ⇲

Inaccurate mileage tracking

Fix: 1. Manually enter your mileage if the app is not tracking it accurately. 2. Ensure that location services are enabled for the app by going t... ⇲

Unresponsive app features

Fix: 1. Restart the app to see if it resolves the unresponsiveness. 2. Ensure your iPhone is updated to the latest iOS version. OR 1. If featu... ⇲

Errors in expense categorization

Fix: 1. Manually verify and adjust the expense categories after entry to ensure accuracy. 2. Check for app updates that may address categorizatio... ⇲

SAP Concur generates multiple errors for single caution

Fix: 1. Review the error messages carefully to identify the specific issue causing the caution. 2. Restart the app to clear any temporary glitche... ⇲
 
Camera issue

Difficulty in taking receipt photos

Fix: 1. Ensure good lighting and a steady hand when taking photos to improve clarity. 2. Use the camera grid feature in your iPhone settings to h... ⇲

Inability to access entire photo album

Fix: 1. Check the app permissions in Settings > Privacy > Photos and ensure SAP Concur has access to all photos. 2. Try restarting the app after... ⇲
 
Loading issue

SAP Concur does not load some JPEG images

Fix: 1. Ensure that the JPEG images are not corrupted. Try opening them in the Photos app first. 2. Convert the JPEG images to another format (li... ⇲
 
Search issue

No free parking filter for hotel searches

Fix: 1. Use the main hotel booking website to filter for free parking options and then manually enter the expense in SAP Concur. 2. Check for app... ⇲
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Good experience
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Neutral
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Bad experience
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~ from our NLP analysis of 1,049,966 combined software ratings.

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 Private Data SAP Concur collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics