fix problems on OFG Digital [iphone]

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—— Run into issues on OFG Digital? Get help pending when official support gets back to you!

OFG Digital
Info:
company: OFG Bancorp
: https://orientalbank.com/en/contactus/
Chat with our AI-based OFG Digital Support
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Slow issue

Slow performance

Fix: 1. Close other apps running in the background: Double-click the home button (or swipe up from the bottom on newer models) and swipe up on ap... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its navigation. 2. Check for any available tut... ⇲

Outdated app design

Fix: 1. Familiarize yourself with the current design and layout to improve your experience. 2. Provide constructive feedback through any availab... ⇲
 
Account issue

Inability to view account details

Fix: 1. Ensure you are logged in correctly. If you are experiencing login issues, refer to the solutions for frequent login issues. 2. Check if... ⇲
 
Login issue

Error messages during login

Fix: 1. Note the specific error message you are receiving and search for it in the app’s help section or online. 2. Ensure your app is updated t... ⇲
 
Security issue

Fingerprint authentication fails

Fix: 1. Ensure that your fingerprint is registered correctly in your iPhone settings: Go to Settings > Touch ID & Passcode and add or re-register... ⇲
 
Notifications issue

No email notifications for activity

Fix: 1. Check your notification settings: Go to Settings > Notifications > OFG Digital and ensure that notifications are enabled. 2. Check the a... ⇲
 
Payments issue

Inability to process payments via app

Fix: 1. Ensure that your payment information is correctly entered in the app. Check for any errors in your card details. 2. Check your internet... ⇲
 
Crashes issue

OFG Digital crashes or freezes

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom) and swipe up on the OFG Digital app to close it. Then reo... ⇲
 
Errors issue

Error 0014 displayed

Fix: 1. This error may indicate a connectivity issue. Check your internet connection and try again. 2. Restart the app and your device. 3. If t... ⇲
 
Settings issue

No option for card replacement

Fix: 1. Check the app’s help section or FAQ for information on how to request a card replacement. 2. If there is no option in the app, consider... ⇲
 
Compatibility issue

Lack of Apple Pay support

Fix: 1. Check if the app has been updated to the latest version, as support for Apple Pay may be added in future updates. 2. Consider using alte... ⇲

Inconsistent functionality across devices

Fix: 1. Ensure that the app is updated to the latest version on all devices. 2. Check if the devices are running compatible iOS versions. 3. If... ⇲
 
Support issue

No feedback mechanism in app

Fix: 1. Look for any help or support section within the app that may allow you to submit feedback. 2. If there is no direct feedback option, con... ⇲

Poor communication from bank

Fix: 1. Check the app for any contact options or help sections that may provide information. 2. Use the bank’s website or social media channels... ⇲
 
Bugs issue

Frequent bugs

Fix: 1. Ensure the app is updated to the latest version, as updates often include bug fixes. 2. Restart your device to clear any temporary issue... ⇲
 
Updates issue

OFG Digital fails to load updates

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try again. 3. If the issue persists, try reinstalling the... ⇲
 
Customization issue

Limited features available

Fix: 1. Check for any app updates that may introduce new features. 2. Review the app’s help section or website to understand the features availa... ⇲
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 what users are saying
Bad experience
58.3%

Good experience
33.8%

Neutral
7.9%

~ from our NLP analysis of 290 combined software ratings.

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 Private Data OFG Digital collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data