fix problems on ATH Móvil [iphone]

—— Run into issues on ATH Móvil? Get help pending when official support gets back to you!

ATH Móvil

Info:

company: EVERTEC

: https://portal.athmovil.com/en/ayuda

: portal.athmovil.com

Chat with our AI-based ATH Móvil Support

🛠️ Common ATH Móvil Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No clear communication method for reporting issues

Fix: Check the app's help or FAQ section for guidance on reporting issues. OR Use social media platforms to reach out for assistance or check... ⇲

15% of users had this problem

ATH Móvil does not send notifications for money transfers

Fix: Check your phone's notification settings. Go to Settings > Notifications > ATH Móvil and ensure that notifications are enabled. Also, check... ⇲

13% of users had this problem

Flaky login issues

Fix: Clear the app cache. Go to Settings > General > iPhone Storage > ATH Móvil and select 'Offload App' to clear cache without losing data. OR... ⇲

Incorrect password error after update

Fix: Reset your password. Use the 'Forgot Password' option on the login screen to reset your password. OR Ensure Caps Lock is off and that you... ⇲

Inconsistent login issues after iOS updates

Fix: Ensure the app is updated to the latest version compatible with your iOS. Check the App Store for updates. OR Reboot your device to clear... ⇲

Loading issue

Loading spinner with no internet connection error

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. OR Restart your device. A simple res... ⇲

Transaction history fails to load

Fix: Check your internet connection and try refreshing the page by pulling down on the transaction history screen. OR Log out and log back in... ⇲

Bugs issue

Constant 'ATH Movil Not Found' error

Fix: Check your internet connection. Ensure you have a stable connection and try again. OR Clear the app cache and data by offloading the app... ⇲

Balance shows as N/A

Fix: Refresh the app by pulling down on the balance screen or logging out and back in. OR Check your internet connection to ensure it is stabl... ⇲

Card shows 'No Balance' despite having funds

Fix: Refresh the app by pulling down on the screen or logging out and back in to update the balance display. OR Check your bank account or car... ⇲

Security issue

Security questions not functioning properly

Fix: Try resetting your security questions. Go to the app settings and look for the option to change or reset security questions. OR Ensure yo... ⇲

Inconsistent security question prompts

Fix: Ensure you are using the latest version of the app. Update if necessary. OR Try resetting your security questions in the app settings. ⇲

Frequent password and security question prompts

Fix: Ensure you are using the latest version of the app. Update if necessary. OR Check your device's settings for any security features that m... ⇲

Account issue

Business account login issues after card change

Fix: Log out and log back in to refresh your session. This can help recognize the new card details. OR Check if the card is properly linked to... ⇲

Password reset issues

Fix: Ensure you are using the correct email associated with your account when requesting a password reset. OR Check your spam or junk folder f... ⇲

Difficulties in changing account name

Fix: Check the app settings for an option to change your account name. Follow the prompts carefully. OR Log out and log back in to see if the... ⇲

Issues with account verification via phone number

Fix: Ensure your phone number is entered correctly in the app settings and try resending the verification code. OR Check if your phone has a s... ⇲

Email reset issues

Fix: Ensure you are using the correct email address associated with your account when requesting a reset. OR Check your spam or junk folder fo... ⇲

ATH Móvil maintenance and session validity errors

Fix: Log out and log back in to refresh your session. OR Check for any scheduled maintenance notifications in the app or on the website. ⇲

Session expiration error during transactions

Fix: Ensure you are logged in and try to complete the transaction again without delay. OR Check your internet connection to ensure it is stabl... ⇲

Inability to view activities or pending transactions

Fix: Log out and log back in to refresh the activity view. OR Check your internet connection to ensure it is stable. ⇲

UI issue

Accessibility issues for blind users

Fix: Enable VoiceOver in Settings > Accessibility > VoiceOver to assist with navigation in the app. OR Adjust the app's accessibility settings... ⇲

Hide balances feature not working

Fix: Check the app settings to ensure the hide balance feature is enabled correctly. OR Log out and back in to refresh the app settings. ⇲

Confusing transfer order in app

Fix: Check the app's help section for guidance on how transfers are organized and displayed. OR Try logging out and back in to refresh the app... ⇲

Difficult to see card balance due to color contrast

Fix: Adjust your device's display settings. Go to Settings > Accessibility > Display & Text Size and enable 'Increase Contrast' or 'Reduce Transp... ⇲

Color contrast issues with virtual card

Fix: Adjust your device's display settings. Go to Settings > Accessibility > Display & Text Size and enable 'Increase Contrast' or 'Reduce Transp... ⇲

Network issue

Frequent internet connection errors

Fix: Reset your network settings by going to Settings > General > Reset > Reset Network Settings. This will erase saved Wi-Fi passwords, so be pr... ⇲

Login issues with specific ISPs

Fix: Try using a different network, such as switching from Wi-Fi to cellular data, to see if the issue is ISP-related. OR Reset your router or... ⇲

Screen issue

Activity tab displays blank screen

Fix: Log out and log back in to refresh the activity tab. OR Clear the app cache by offloading the app as mentioned earlier. ⇲

Payments issue

Irreversible transactions to wrong phone numbers

Fix: Double-check the recipient's phone number before confirming any transaction to avoid mistakes. OR Use the app's transaction history to mo... ⇲

Crashes issue

Activity option crashes

Fix: Clear the app cache by offloading the app as mentioned earlier. OR Reinstall the app to ensure all components are functioning correctly. ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

47.0%

Bad experience

45.5%

Neutral

7.6%

~ from our NLP analysis of 3,878 combined software ratings.

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Private Data ATH Móvil collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics