fix problems on SecurLOCK Equip [iphone]

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—— Run into issues on SecurLOCK Equip? Get help pending when official support gets back to you!

SecurLOCK Equip
Info:
company: eFunds Corporation
: http://www.fisglobal.com
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Login issue

Touch ID fails after a few days

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that Touch ID is enabled for the SecurLOCK Equip app. 2. Delete the existing fingerprints... ⇲

SecurLOCK Equip randomly logs out

Fix: 1. Ensure that you have a stable internet connection, as poor connectivity can cause the app to log out. 2. Check the app settings for any t... ⇲
 
Compatibility issue

Version unsupported error

Fix: 1. Check the App Store for any available updates for the SecurLOCK Equip app and install them. 2. Ensure that your iPhone is running a compa... ⇲
 
Notifications issue

Inconsistent transaction alerts

Fix: 1. Check the notification settings for the SecurLOCK Equip app by going to Settings > Notifications > SecurLOCK Equip and ensure that notifi... ⇲

Notifications work intermittently

Fix: 1. Check the notification settings for the app in Settings > Notifications > SecurLOCK Equip and ensure that all notification options are en... ⇲

Zero charge alerts received

Fix: 1. Check the notification settings for the app to ensure that alerts for zero charges are enabled. 2. Ensure that your device is not in Do N... ⇲
 
UI issue

SecurLOCK Equip interface is confusing

Fix: 1. Familiarize yourself with the app by exploring each section and feature. Look for a help or tutorial section within the app that may prov... ⇲

SecurLOCK Equip design appears unprofessional

Fix: 1. Familiarize yourself with the app's features and functions, as usability is often more important than design. 2. Provide constructive fee... ⇲
 
Settings issue

No option for passcode

Fix: 1. Check the app settings to see if there is an option to enable a passcode for additional security. If not, consider using the app's built-... ⇲
 
Syncing issue

SecurLOCK Equip does not update transaction logs

Fix: 1. Ensure that you have a stable internet connection, as poor connectivity can prevent transaction logs from updating. 2. Manually refresh t... ⇲
 
Support issue

Contact us page is blank

Fix: 1. Try refreshing the page or restarting the app to see if the contact information loads. 2. Check your internet connection to ensure it is... ⇲

Cannot access customer support

Fix: 1. Look for alternative contact methods such as email or social media channels for customer support. 2. Check the app's FAQ section for comm... ⇲
 
Security issue

SecurLOCK Equip does not support complex passwords

Fix: 1. Use a simpler password that meets the app's requirements. Consider using a combination of letters and numbers that is easy to remember bu... ⇲
 
Permissions issue

Location access prompts without permission

Fix: 1. Go to Settings > Privacy > Location Services and check the settings for SecurLOCK Equip. Ensure that it is set to 'Never' or 'While Using... ⇲
 
Freezing issue

SecurLOCK Equip freezes during use

Fix: 1. Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Restart... ⇲
 
Features issue

SecurLOCK Equip lacks location tracking feature

Fix: 1. If location tracking is essential, consider using a different app that offers this feature. 2. Check the app settings to see if there are... ⇲

SecurLOCK Equip does not allow balance viewing or transfers

Fix: 1. Check the app settings to ensure that you have the necessary permissions enabled for viewing balances and making transfers. 2. Ensure tha... ⇲
 
Installation issue

Inability to unlock card without reinstalling

Fix: 1. Try logging out of the app and logging back in to see if that resolves the issue. 2. Check for any app updates that may address this prob... ⇲
 
Account issue

Frequent password resets required

Fix: 1. Ensure that you are using a strong but memorable password to avoid frequent resets. 2. Check if there are any security settings in the ap... ⇲
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 what users are saying
Good experience
87.4%

Bad experience
10.0%

Neutral
2.7%

~ from our NLP analysis of 3,832 combined software ratings.

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 Private Data SecurLOCK Equip collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers