fix problems on Italki [iphone]

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—— Run into issues on Italki? Get help pending when official support gets back to you!

italki - Language Learning
Info:
company: italki HK Limited
: http://www.italki.com
Chat with our AI-based italki Support
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Support issue

Unreliable teachers

Fix: Before booking a lesson, check the teacher's reviews and ratings from other students. This can give you a better idea of their reliability a... ⇲

Support staff is unresponsive

Fix: Check the FAQ section of the italki website or app for common issues and solutions that may address your concern without needing to contact... ⇲
 
Settings issue

Cancellation policy is inconvenient

Fix: Familiarize yourself with the cancellation policy by reviewing it in the app or on the website. This can help you plan your lessons better a... ⇲

Trial lesson process is problematic

Fix: Review the trial lesson guidelines in the app to ensure you understand the process. This can help you navigate it more smoothly. OR If yo... ⇲

Difficulty rescheduling lessons

Fix: Familiarize yourself with the rescheduling process in the app. Make sure you are following the correct steps to avoid confusion. OR If yo... ⇲
 
Payments issue

Forced to confirm lessons for teacher payment

Fix: Make it a habit to confirm your lessons immediately after they are completed. This ensures that teachers are paid promptly and can help main... ⇲
 
Bugs issue

Technical bugs in the app

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and then reopening it. This can resolve minor bugs.... ⇲
 
Syncing issue

Limited calendar integration

Fix: Manually add your italki lessons to your preferred calendar app. You can do this by creating events for each lesson with the date and time.... ⇲
 
Search issue

Inability to search for language partners

Fix: Use the filters available in the app to narrow down your search for language partners based on language, availability, and other criteria.... ⇲
 
Freezing issue

italki freezes during use

Fix: Force close the app by swiping up from the bottom of the screen and swiping it off the screen. Then reopen the app to see if the issue persi... ⇲
 
Login issue

Issues with Sign in with Apple

Fix: Try signing out of your Apple ID and then signing back in. Go to Settings > [your name] > Sign Out, then sign back in to see if this resolve... ⇲
 
Notifications issue

No notification sounds for messages during lessons

Fix: Check your notification settings for italki in your iPhone's Settings. Go to Settings > Notifications > italki and ensure that sounds are en... ⇲
 
Compatibility issue

Limited functionality on the web app

Fix: Use the mobile app for a more comprehensive experience, as it may have features that the web app lacks. OR If you prefer using the web ap... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.2%

Bad experience
2.7%

Neutral
1.2%

~ from our NLP analysis of 6,719 combined software ratings.

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 Private Data italki collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. italki Plus - 1 Month: $5.99 Become fluent faster with AI learning tools.
  2. italki Plus - 1 Year: $59.99 Become fluent faster with AI learning tools.