fix problems on Preply [iphone]

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—— Run into issues on Preply? Get help pending when official support gets back to you!

Preply: Language Learning App
Info:
company: Preply Inc.
: https://help.preply.com/en
: preply.com
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Payments issue

Confusing subscription and payment structure

Fix: 1. Review your account settings: Go to 'Account' in the app and check your subscription details. 2. Use the FAQ section: Access the FAQ sect... ⇲
 
Support issue

Limited customer support options

Fix: 1. Use in-app support: Navigate to the 'Help' or 'Support' section in the app to find articles and FAQs that may address your issue. 2. Emai... ⇲

No live customer support

Fix: 1. Use in-app resources: Rely on the FAQ and help sections within the app for immediate assistance. 2. Email support: If you need help, use... ⇲
 
Settings issue

Lessons expire if not booked in time

Fix: 1. Set reminders: Use your phone's calendar or reminder app to set alerts for when to book your lessons to avoid expiration. 2. Book lessons... ⇲

Limited rollover of unused lessons

Fix: 1. Plan your lessons: Schedule your lessons in advance to minimize the chances of losing unused lessons. 2. Check rollover policy: Familiari... ⇲
 
Availability issue

Inconsistent tutor availability

Fix: 1. Check tutor schedules regularly: Regularly check the availability of your preferred tutors and book lessons as soon as you see an opening... ⇲
 
UI issue

Poor app interface for scheduling

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the scheduling features in the app to understand how to navigate them... ⇲
 
Customization issue

Lack of features for teachers

Fix: 1. Utilize existing features: Make the most of the current features available for teachers, such as lesson planning tools or student managem... ⇲

Inability to edit schedule easily

Fix: 1. Use the scheduling feature: Familiarize yourself with the scheduling feature in the app to understand how to make changes. 2. Plan ahead:... ⇲
 
Privacy issue

Hidden policies regarding trial lessons

Fix: 1. Review the terms: Carefully read the terms and conditions related to trial lessons in the app to understand the policies. 2. Keep track o... ⇲
 
Pricing issue

Inaccurate pricing displayed

Fix: 1. Refresh the app: Sometimes, simply refreshing the app can correct any display issues. 2. Check for updates: Ensure you are using the late... ⇲

Shortened lesson durations without price adjustment

Fix: 1. Confirm lesson duration: Before booking, confirm the duration of the lesson with the tutor to avoid misunderstandings. 2. Discuss with th... ⇲
 
Quality issue

Varying quality of tutors

Fix: 1. Read reviews: Before booking a lesson, read reviews and ratings of tutors to gauge their quality. 2. Try different tutors: Experiment wit... ⇲
 
Search issue

Difficulty in filtering tutors by language

Fix: 1. Use the search function: Utilize the search bar to enter the specific language you are looking for to filter tutors. 2. Check tutor profi... ⇲
 
Notifications issue

Poor communication regarding subscription renewals

Fix: 1. Set reminders: Use your phone's calendar to set reminders for when your subscription is due for renewal. 2. Check account settings: Regul... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
3.1%

Neutral
1.4%

~ from our NLP analysis of 28,987 combined software ratings.

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 Private Data Preply collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics