fix problems on Tandem [iphone]

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—— Run into issues on Tandem? Get help pending when official support gets back to you!

Tandem: Conversation exchange
Info:
company: Tripod Technology GmbH
: https://tandem.zendesk.com/
: www.tandem.net
Chat with our AI-based Tandem Support
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Bugs issue
features are buggy or nonexistent

Fix: 1. Update the app: Ensure you have the latest version of Tandem installed, as updates often fix bugs and improve features. Check the App Sto... »»
limited translation abilities

Fix: 1. Use a dedicated translation app: Download a translation app like Google Translate to assist with translations while using Tandem. You can... »»
poor translation quality

Fix: 1. Use a dedicated translation app: For better translation quality, use a dedicated translation app like Google Translate alongside Tandem.... »»
 
Crashes issue
constant crashes

Fix: 1. Update the app: Go to the App Store and check for any available updates for Tandem. Installing the latest version can fix stability issue... »»
 
Messages issue
messages not delivered in a timely fashion

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. If using Wi-Fi, try switching to cellular data or vice vers... »»
difficult to manage incoming messages

Fix: 1. Organize conversations: Use any available features to archive or mute conversations that are not currently active. This can help declutte... »»
overwhelming number of messages

Fix: 1. Set notification preferences: Go to the app settings and adjust notification preferences to reduce the number of alerts you receive, maki... »»
 
Ads issue
increased ads

Fix: 1. Check for premium options: Look for any subscription options within the app that may offer an ad-free experience. If available, consider... »»
intrusive video ads

Fix: 1. Check for premium options: Look for any subscription options within the app that may offer an ad-free experience. If available, consider... »»
 
Search issue
poor search options

Fix: 1. Use specific keywords: When searching, try to use more specific or unique keywords related to the content you are looking for to improve... »»
 
Privacy issue
lack of user screening

Fix: 1. Adjust your privacy settings: Go to the app settings and review privacy options. Limit who can contact you or view your profile to enhanc... »»
censorship of conversations

Fix: 1. Familiarize yourself with community guidelines: Ensure that your conversations adhere to the app's community guidelines to avoid censorsh... »»
harassment from users

Fix: 1. Use blocking features: If the app has a blocking feature, use it to prevent unwanted users from contacting you. This can help reduce hara... »»
 
Account issue
account bans without explanation

Fix: 1. Review community guidelines: Familiarize yourself with the app's community guidelines to ensure you are not inadvertently violating any r... »»
inability to link accounts

Fix: 1. Check app settings: Go to the app settings and look for account linking options. Ensure you are following the correct steps to link accou... »»
 
UI issue
no landscape mode for iPad

Fix: 1. Use the app in portrait mode: While not ideal, you can continue using the app in portrait mode until a landscape mode is implemented in f... »»
 
Support issue
lack of response from support

Fix: 1. Check for FAQs: Look for a FAQ or help section within the app that may address your issue without needing to contact support. 2. Use comm... »»
 
Settings issue
limited profile settings for connections

Fix: 1. Review app settings: Go to the app settings and explore any available options to customize your profile and connection preferences. 2. Pr... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.3%

Bad experience
5.4%

Neutral
4.3%

~ from our NLP analysis of 32,432 combined software ratings.

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 Private Data Tandem collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Tandem Pro: $14.99 Extra learning features - 1 month + trial
  2. Tandem Pro: $69.90 Extra learning features - 12 months + trial
  3. Tandem Pro: $14.99 Extra learning features - 1 month
  4. Tandem Pro Plus - 12 months: $64.99 Premium learning features - 12 months + trial
  5. Tandem Pro Plus - 1 month: $14.99 Premium learning features - 1 month + trial
  6. Tandem Pro: $26.90 Extra learning features - 3 months
  7. Tandem Pro: $26.90 Extra learning features - 3 months + trial
  8. Tandem Pro Intro - 12 months: $38.99 Language learning tools - 12 months
  9. Tandem Pro Intro - 12 months: $80.00 Language learning tools - 12 months + trial
  10. Tandem Pro: $69.99 Extra learning features - 12 months