fix problems on First [iphone]

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—— Run into issues on First? Get help pending when official support gets back to you!

FirstMobile App
Info:
company: First Bank of Nigeria Limited
: http://www.firstbanknigeria.com/contact-us/contact-form/
: www.firstbanknigeria.com
Chat with our AI-based First Support
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Support issue

Poor customer service

Fix: Utilize the app's FAQ or help section to find answers to common questions. This can often resolve issues without needing to contact customer... ⇲

Unresponsive customer support

Fix: Document your issues clearly and try reaching out to customer support through multiple channels (e.g., email, chat, social media) to increas... ⇲
 
Bugs issue

Frequent app malfunctions

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the FirstMobile App, and check for updates. Updating... ⇲
 
Payments issue

Transaction errors

Fix: Double-check the transaction details before submitting. Ensure that all information is correct to minimize errors during processing. OR I... ⇲

Inconsistent transaction processing

Fix: Keep a record of your transactions, including dates and amounts. If you notice inconsistencies, you can refer to this record when addressing... ⇲
 
Account issue

Difficulty accessing past transactions

Fix: Use the search function within the app, if available, to filter transactions by date or amount. This can help you locate specific past trans... ⇲

Lack of investment options

Fix: Explore other financial apps that specialize in investment options. You can use these alongside the FirstMobile App for a more comprehensive... ⇲

Problems with account balance visibility

Fix: Try refreshing the app or logging out and back in to see if the balance updates. Sometimes, a simple refresh can resolve visibility issues.... ⇲

No support for users without ATM cards

Fix: If you do not have an ATM card, check if the app allows you to create an account using just your bank account number or other identification... ⇲
 
Updates issue

Issues with app updates

Fix: Regularly check the App Store for updates to ensure you have the latest version. If updates are failing, try restarting your device and then... ⇲
 
Notifications issue

No email or phone notifications

Fix: Check the app settings to ensure that notifications are enabled. Look for a 'Notifications' or 'Alerts' section in the app settings and adju... ⇲
 
Logout issue

Inability to log out completely

Fix: If the app does not have a clear log-out option, try closing the app completely by swiping it away in the app switcher. This can help ensure... ⇲
 
UI issue

Frustrating user interface

Fix: Familiarize yourself with the app's layout by exploring all sections. Sometimes, understanding where features are located can alleviate frus... ⇲
 
Slow issue

Slow response to transaction requests

Fix: Try to perform transactions during off-peak hours when the app may be less busy, which can sometimes lead to faster processing times. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
45.8%

Bad experience
43.2%

Neutral
10.9%

~ from our NLP analysis of 1,490 combined software ratings.

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 Private Data First collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • User Content
    • Diagnostics