fix problems on ALAT [iphone]

—— Run into issues on ALAT? Get help pending when official support gets back to you!

ALAT

Info:

company: Wema Bank Plc

: https://purpleconnect.wemabank.com/support/home

: alat.ng

Chat with our AI-based ALAT Support

🛠️ Common ALAT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

LGA of Benue State is empty

Fix: Check if the app is updated to the latest version. Go to the App Store, search for ALAT, and see if an update is available. If so, update th... ⇲

40% of users had this problem

Cannot edit contact information

Fix: Navigate to the settings or profile section of the app. Look for an option to edit your profile or contact information. If it’s not editable... ⇲

40% of users had this problem

Crashes issue

ALAT crashes after logo

Fix: Force close the app by swiping it away from the app switcher. Then, restart your iPhone and try opening the app again. OR If the problem... ⇲

ALAT crashes when minimizing

Fix: Check for any available updates for the app in the App Store, as updates often fix bugs that cause crashes. OR If the issue persists, try... ⇲

Support issue

Customer care unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact customer care. OR Look f... ⇲

Poor customer service

Fix: Utilize the app’s help or FAQ section to find answers to common questions, which may alleviate the need for customer service. OR Consider... ⇲

Payments issue

Debit card not delivered

Fix: Check the app for any tracking information regarding your debit card delivery. This may be found in the account or card section of the app.... ⇲

Debit restricted

Fix: Check the app for any notifications or messages regarding restrictions on your debit card. This may provide insight into the issue. OR En... ⇲

High transaction fees

Fix: Review the app’s fee structure in the settings or help section to understand the fees associated with transactions. OR Consider using alt... ⇲

Fix: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the ‘Forgot Password’ feature to reset it.... ⇲

Biometric login issues

Fix: Ensure that biometric login is enabled in the app settings. If it is, try disabling it and then re-enabling it to reset the feature. OR C... ⇲

ALAT shows login error

Fix: Ensure that you are using the correct login credentials. If you’ve forgotten your password, use the ‘Forgot Password’ feature to reset it.... ⇲

Freezing issue

ALAT hangs

Fix: Close all other apps running in the background to free up memory. Then, try reopening the ALAT app. OR If the app continues to hang, cons... ⇲

Account issue

Account inactive error

Fix: Check your email for any notifications from ALAT regarding your account status. Follow any instructions provided to reactivate your account.... ⇲

Account verification issues

Fix: Double-check that you have provided all required documents and information for verification. Ensure they meet the app’s requirements. OR... ⇲

Inability to redeem points

Fix: Check the app for any specific requirements or conditions for redeeming points, as there may be restrictions. OR Try logging out and back... ⇲

Settings issue

Cannot create transfer pin

Fix: Ensure that you have completed all necessary account verification steps, as some features may be restricted until verification is complete.... ⇲

Notifications issue

OTP not received

Fix: Check your phone’s network connection and ensure that you have not blocked messages from the sender. Try resending the OTP from the app. O... ⇲

Bugs issue

Transfer button not working

Fix: Ensure that you have a stable internet connection. If the connection is weak, the button may not respond. OR Try restarting the app or yo... ⇲

Updates issue

ALAT fails to open after update

Fix: Force close the app and try reopening it. If it still fails, restart your iPhone and attempt to open the app again. OR If the app continu... ⇲

Network issue

Location services issues

Fix: Check your iPhone’s location settings. Go to Settings > Privacy > Location Services and ensure that location services are enabled for the AL... ⇲