fix problems on Access More [iphone]

—— Run into issues on Access More? Get help pending when official support gets back to you!

Access More

Info:

company: Access Bank Plc

: http://accessbankplc.com/library/mobilebankingfaq

Chat with our AI-based Access More Support

🛠️ Common Access More Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Beneficiary list disappears

Fix: Check if the app has a backup feature for your beneficiary list. If it does, restore from the last backup. If not, try logging out and loggi... ⇲

Unable to save new beneficiaries

Fix: Make sure you have a stable internet connection when trying to save new beneficiaries. If the connection is unstable, the app may fail to sa... ⇲

Login process is frustrating

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Network issue

Access More frequently has network issues

Fix: Check your internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. You can also try resetting your network set... ⇲

Inability to perform urgent transactions without hotspot

Fix: If the app requires a stable internet connection, consider using a mobile hotspot or a different Wi-Fi network to perform urgent transaction... ⇲

Settings issue

Transaction limits reduced unexpectedly

Fix: Review the app's terms and conditions or user agreement to understand the transaction limits. Sometimes, limits can change based on account... ⇲

Inconsistent transaction limits

Fix: Review your account status and any recent changes that may affect your transaction limits. Sometimes, limits can vary based on account activ... ⇲

Compatibility issue

Access More does not work on older devices

Fix: Check the app's compatibility requirements in the App Store. If your device does not meet the minimum requirements, consider upgrading your... ⇲

Security issue

Facial recognition feature not functioning

Fix: Ensure that facial recognition is enabled in your device settings. Go to Settings > Face ID & Passcode and make sure the app is allowed to u... ⇲

Account issue

Inability to reset transfer pin

Fix: Look for a 'Forgot PIN' option within the app. This should guide you through the process of resetting your transfer PIN securely. OR If t... ⇲

Access More requires constant re-entering of account information

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during login. Make sure this option is selected to avoid re-entering your in... ⇲

Crashes issue

Access More crashes during transactions

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes. If the app is up to date, try clearing the app ca... ⇲

Support issue

Customer service unresponsive

Fix: Check if the app has a help or FAQ section that may address your issue. Sometimes, common problems have documented solutions that can be fou... ⇲

Bugs issue

Frequent errors during transfers

Fix: Ensure that you are entering all required information correctly and that your internet connection is stable. Double-check the recipient's de... ⇲

Notifications issue

Access More fails to send transaction notifications

Fix: Check your notification settings in the app and on your device. Ensure that notifications are enabled for the app in your iPhone settings un... ⇲

Updates issue

Access More does not allow upgrades

Fix: Check if there are any pending updates for the app in the App Store. If the app is up to date, ensure that your device's operating system is... ⇲

No updates or fixes provided for issues

Fix: Check the app's update history in the App Store to see if there have been any recent updates that address known issues. Sometimes, fixes are... ⇲

Poor user experience after updates

Fix: If the app's performance has declined after an update, try uninstalling and reinstalling the app to reset its settings and clear any bugs th... ⇲

Loading issue

Access More not opening for extended periods

Fix: Try restarting your device to clear any temporary glitches that may be preventing the app from opening. OR If the app still does not open... ⇲

Payments issue

Deduction of unexplained fees

Fix: Review your transaction history within the app to identify any recent charges. Sometimes, fees are associated with specific transactions or... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.9%

Bad experience

3.9%

Neutral

3.2%

~ from our NLP analysis of 91,245 combined software ratings.

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Private Data Access More collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data