fix problems on Komoot [iphone]

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komoot - hike, bike & run

Info:

company: komoot GmbH

: https://support.komoot.com

: www.komoot.com

Chat with our AI-based komoot Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Map detail is very vague

Fix: Try zooming in on the map to see if more details become visible. You can do this by pinching the screen or using the zoom buttons if availab... »»

Routing sometimes leads to unsafe roads

Fix: Before starting your route, review the suggested path on the map. Look for any roads that appear to be less traveled or marked as unsafe. Yo... »»

Syncing issue

App disconnects from Apple Watch

Fix: Ensure that both your iPhone and Apple Watch are updated to the latest software versions. Go to Settings > General > Software Update on both... »»

Routing issue

Difficult to mark out easy routes

Fix: Use the filter options in the app to select routes based on difficulty. Look for settings that allow you to choose 'easy' or 'family-friendl... »»

Routing software makes nonsensical edits

Fix: If you notice nonsensical edits in your route, try manually adjusting the route by dragging it to a more logical path. This can help you cre... »»

Smoothing algorithm hides significant elevation changes

Fix: Check if there is an option in the app to view elevation profiles. This can help you see the actual elevation changes rather than relying on... »»

Routes can be overly complicated

Fix: When planning a route, use the 'simplify route' option if available, or manually adjust the route to make it more straightforward by draggin... »»

Does not recognize fences

Fix: When planning your route, manually check the map for any fences or barriers and adjust your route accordingly to avoid them. OR Use satel... »»

Inconsistent route planning

Fix: Try recalibrating your preferences in the app settings. Ensure that your preferred activities (hiking, biking, etc.) are set correctly to im... »»

Takes users on dirt roads unexpectedly

Fix: Before starting your route, review the path on the map and look for any dirt roads. You can manually adjust the route to avoid these areas b... »»

Routes can be inefficient

Fix: Review the route options before starting and select the one that best fits your needs. Look for options like 'fastest route' or 'most direct... »»

App can send users into hazardous areas

Fix: Before starting your route, carefully review the map for any areas that appear hazardous. Adjust your route to avoid these areas by dragging... »»

Audio issue

Spoken directions are inaccurate

Fix: Check the app settings to ensure that the voice navigation feature is enabled and set to the correct language. Sometimes, changing the voice... »»

UI issue

Unintuitive user interface

Fix: Take some time to explore the app's settings and features. Familiarizing yourself with the layout can help you navigate more easily. Look fo... »»

Cannot easily set start and end points

Fix: When planning a route, tap on the map to set your start and end points. You can also search for specific locations using the search bar to s... »»

Difficult to zoom in and out accurately

Fix: Practice using pinch-to-zoom gestures to improve your accuracy. Alternatively, look for zoom buttons on the screen that may provide more con... »»

Battery issue

App drains battery quickly

Fix: Reduce the app's battery usage by turning off location services when not in use. Go to Settings > Privacy > Location Services and adjust the... »»

Notifications issue

Confirmation notifications are annoying

Fix: Look for notification settings within the app. You may be able to turn off or customize the types of notifications you receive, reducing the... »»

Registration issue

Requires sign-up before use

Fix: If you want to use the app without signing up, check if there is a guest mode or limited access option that allows you to explore the app wi... »»

Bugs issue

App sometimes records rides inaccurately

Fix: Ensure that your location services are set to high accuracy. Go to Settings > Privacy > Location Services and select 'High Accuracy' for Kom... »»

Network issue

Limited offline functionality

Fix: Before heading out, download the maps for the areas you plan to visit. Go to the map section, select the area, and look for a download optio... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.6%

Bad experience

3.3%

Neutral

2.2%

~ from our NLP analysis of 6,133 combined software ratings.

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Private Data komoot collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

World Pack: $29.99 Unlock voice nav, offline maps, map updates.
World Pack Welcome Offer: $19.99 Unlock voice nav, offline maps, map updates.
Komoot Premium: $59.99 Komoot Premium Yearly Subscription
Komoot Premium: $59.99 Komoot Premium Yearly Subscription
World Pack Welcome Offer: $16.99 Unlock voice nav, offline maps, map updates.
World Pack: $24.99 Unlock voice nav, offline maps, map updates.
Komoot Premium: $59.99 Komoot Premium Yearly Subscription
World Pack Offer: $19.99 Unlock voice nav, offline maps, map updates.
World Pack Offer: $16.99 Unlock voice nav, offline maps, map updates.
Bay Area: $6.99 Unlock Voice Navigation and Offline-Maps in this Region now.