fix problems on WeWash [iphone]

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—— Run into issues on WeWash? Get help pending when official support gets back to you!

WeWash
Info:
company: WeWash GmbH
: https://we-wash.com/en/faq-user
: we-wash.com
Chat with our AI-based WeWash Support
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Settings issue

Cannot reserve specific machines

Fix: 1. Check for app updates: Ensure you have the latest version of WeWash, as updates may include new features like machine reservations. 2. Us... ⇲

Inability to select laundry room

Fix: 1. Check app settings: Ensure you have selected the correct location settings in the app. Sometimes, the app may default to a specific laund... ⇲
 
Notifications issue

No confirmation for machine availability

Fix: 1. Refresh the app: Pull down on the main screen of the app to refresh the data. This may help update the machine availability status. 2. Ch... ⇲

Lack of notifications for cycle completion

Fix: 1. Enable notifications: Go to your iPhone settings, find WeWash, and ensure notifications are enabled. This will allow the app to send you... ⇲
 
Bugs issue

Dryers often stop prematurely

Fix: 1. Check dryer settings: Ensure you are selecting the correct drying cycle and time. Sometimes, selecting a shorter cycle can cause the drye... ⇲

Inconsistent machine performance

Fix: 1. Report issues through the app: If the app has a feature to report machine problems, use it to notify the facility of any inconsistencies.... ⇲
 
Payments issue

High prices for service

Fix: 1. Compare prices: Check if other laundry services in your area offer better rates. If so, consider switching to a more affordable option. 2... ⇲

No refund for malfunctions

Fix: 1. Document the issue: Take photos or notes of the malfunction and the time it occurred. This documentation can be useful if you need to esc... ⇲

No option to contest charges

Fix: 1. Document charges: Keep a record of any charges you believe are incorrect, including dates and amounts. This documentation can be useful i... ⇲
 
Support issue

Difficult to access customer support

Fix: 1. Use in-app support: Check if the WeWash app has a help or support section where you can find FAQs or submit inquiries directly. 2. Search... ⇲
 
Privacy issue

Requires excessive personal information

Fix: 1. Review privacy settings: Go to the app settings and check what information is required. If certain fields are optional, consider leaving... ⇲
 
Network issue

WeWash often out of service

Fix: 1. Check internet connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network. If the connection is weak, try moving c... ⇲

No connection to machine timers

Fix: 1. Manually track time: Use a timer app on your iPhone to keep track of how long your laundry has been running, as a temporary workaround. 2... ⇲
 
Security issue

Security issues with laundry theft

Fix: 1. Use secure bags: Invest in secure laundry bags that can be locked or zipped to deter theft while your laundry is in the machine. 2. Monit... ⇲
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 what users are saying
Good experience
73.1%

Bad experience
24.5%

Neutral
2.4%

~ from our NLP analysis of 208 combined software ratings.

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 Private Data WeWash collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics