fix problems on RideMovi Smart Sharing Service [iphone]

—— Run into issues on RideMovi Smart Sharing Service? Get help pending when official support gets back to you!

RideMovi Smart Sharing Service

Info:

company: Ride Movi

: https://www.ridemovi.com/

Chat with our AI-based RideMovi Smart Sharing Service Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

It's almost impossible to cancel subscription

Fix: To cancel your subscription, first open the RideMovi app on your iPhone. Navigate to the 'Account' or 'Settings' section. Look for 'Subscrip... »»

No human customer service, only a bot

Fix: If you need assistance, try using the app's help or FAQ section to find answers to common questions. This may provide you with the informati... »»

Battery issue

Batteries do not last long

Fix: To maximize battery life, ensure that you are using the bikes within the recommended range and avoid using features that drain the battery q... »»

Payments issue

App charged during setup without notification

Fix: Review the terms and conditions during the setup process to understand any charges that may apply. If you were charged unexpectedly, check y... »»

Recurring plans cancel without notice

Fix: Regularly check your subscription status in the app or through your iPhone settings to ensure it remains active. Set reminders to review you... »»

High charges for non-compliance parking

Fix: Familiarize yourself with the parking rules and designated areas for RideMovi bikes. Always park in approved locations to avoid fines. OR... »»

Difficult to appeal charges

Fix: Document all relevant information regarding the charge, including dates, times, and any evidence you have. Use the app's support feature to... »»

App lacks clear pricing information

Fix: Check the app's FAQ or help section for any pricing details. If not available, take screenshots of your rides to keep track of costs and pat... »»

Subscription auto-renewal is deceptive

Fix: Review your subscription settings in the app or iPhone settings to ensure you understand when and how your subscription will renew. Set remi... »»

Unauthorized subscription charges

Fix: Immediately check your subscription status in the app or iPhone settings to see if you are still subscribed. If you find unauthorized charge... »»

Unexpected charges after parking

Fix: Always check the app for any notifications or messages regarding charges after parking. Review the parking guidelines to ensure compliance.... »»

High setup fees for wallet

Fix: Before setting up your wallet, review the fee structure in the app to understand any costs involved. If the fees are too high, consider usin... »»

Bugs issue

App shows broken bikes as available

Fix: Before starting your ride, check the bike's condition visually. If you find a bike that is broken or not functioning, report it immediately... »»

App bugs cause loss of trip history

Fix: Regularly back up your trip history by taking screenshots or noting down your rides in a separate document. This way, you have a record even... »»

Inconsistent bike availability

Fix: Check the app frequently during peak hours when more bikes are likely to be available. Consider using the app at different times to find mor... »»

Settings issue

Limited parking areas for bikes

Fix: Use the app to locate designated parking areas before starting your ride. Familiarize yourself with the map feature to find the nearest park... »»

Messages issue

Verification SMS not received

Fix: Ensure that your phone number is entered correctly in the app. Check your phone's settings to ensure that SMS messages are not being blocked... »»

Crashes issue

App crashes during end trip process

Fix: If the app crashes, try restarting your phone and then relaunching the app. Ensure that you have the latest version of the app installed fro... »»

Customization issue

Difficult to add multiple bikes

Fix: To add multiple bikes, navigate to the 'Account' or 'Settings' section in the app. Look for an option to manage or add bikes. Follow the pro... »»

Uploads issue

No clear guidance for photo uploads

Fix: When uploading photos, ensure you follow any prompts or guidelines provided in the app. If no guidance is available, try to take clear, well... »»