fix problems on 3CX [iphone]

—— Run into issues on 3CX? Get help pending when official support gets back to you!

3CX

Info:

company: 3CX

: https://www.3cx.com/user-manual/installation-iphone/

: www.3cx.com

Chat with our AI-based 3CX Support

🛠️ Common 3CX Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Voicemail access is not direct

Fix: To access voicemail directly, you can create a shortcut on your iPhone's home screen. Open the 3CX app, navigate to the voicemail section, a... ⇲

Cannot customize fast access icons

Fix: Check if the app allows you to rearrange or add shortcuts in the settings. Go to the 3CX app settings and look for a 'Shortcuts' or 'Quick A... ⇲

Audio issue

No scrubbing feature in voicemail

Fix: As a workaround, you can manually fast forward or rewind by tapping on the playback controls. If the app allows you to adjust playback speed... ⇲

Connection issues with AirPods

Fix: Ensure that your AirPods are fully charged and properly connected to your iPhone. Go to Settings > Bluetooth and check if they are connected... ⇲

Muffled audio during calls

Fix: Check if the microphone on your iPhone is blocked or dirty. Clean it gently with a soft, dry cloth. Also, ensure that no cases or screen pro... ⇲

Voices fade in and out during calls

Fix: Check your network connection. A weak Wi-Fi or cellular signal can cause audio issues. Try switching to a different network or moving closer... ⇲

Voicemail feature is limited

Fix: Explore the app settings to see if there are any options to enhance voicemail features, such as enabling transcription or adjusting notifica... ⇲

Delay when answering calls

Fix: Ensure that your device is updated to the latest iOS version, as updates can improve app performance. Go to Settings > General > Software Up... ⇲

Voicemail cannot be paused or stopped

Fix: As a workaround, you can simply hang up and call back to listen to the voicemail again if you need to pause it. OR Check if there are any... ⇲

Bugs issue

3CX stops receiving calls after 7 days of inactivity

Fix: To prevent this, make sure to open the app at least once a week. This will keep the app active and connected to the server. OR You can al... ⇲

Calls come through even when not in use

Fix: Adjust the app's notification settings to limit incoming calls. Go to Settings > Notifications > 3CX and customize the settings to your pref... ⇲

SIRI functionality for calls is broken

Fix: Ensure that Siri is enabled for the 3CX app. Go to Settings > Siri & Search and check if 3CX is listed and enabled. OR If Siri is still n... ⇲

Notifications issue

Notifications cannot be turned off

Fix: Go to Settings > Notifications > 3CX and toggle off 'Allow Notifications' to stop all notifications from the app. OR If you want to keep... ⇲

3CX rings even when phone is on silent

Fix: Check the app settings for any options related to 'Ring in Silent Mode' and disable it if available. OR If no such option exists, conside... ⇲

Incoming calls do not ring on mobile app

Fix: Check the app's notification settings to ensure that incoming call notifications are enabled. Go to Settings > Notifications > 3CX and toggl... ⇲

Difficulty managing notifications

Fix: Go to Settings > Notifications > 3CX and customize the notification settings to prioritize what you want to be notified about. OR Conside... ⇲

Messages issue

Inconsistent text message delivery

Fix: Check your internet connection, as poor connectivity can affect message delivery. Switch between Wi-Fi and cellular data to see if it improv... ⇲

Inappropriate messaging about server versions

Fix: Check for any updates to the app that may resolve this messaging issue. Go to the App Store and see if an update is available. OR If the... ⇲

Network issue

Calls drop when switching from WiFi to cellular

Fix: Ensure that your iPhone's settings allow for seamless switching. Go to Settings > Cellular and enable 'Wi-Fi Assist' to help maintain a stab... ⇲

Frequent call drops

Fix: Ensure that you have a stable internet connection. Test your Wi-Fi or cellular data by running a speed test and switching networks if necess... ⇲

Settings issue

No scheduled downtime feature

Fix: As a workaround, you can manually set your phone to Do Not Disturb mode during your preferred downtime hours. Go to Settings > Do Not Distur... ⇲

3CX takes over phone settings

Fix: Review the app permissions in Settings > Privacy and adjust them to limit the app's control over your phone settings. OR If the app conti... ⇲

Hiding voicemail in settings is non-intuitive

Fix: Take some time to explore the app settings thoroughly. Look for a 'Voicemail' or 'Messages' section where you might find the option to hide... ⇲

UI issue

No indication of coworkers' away status

Fix: Check if there is a setting in the app to enable presence indicators. Go to Settings and look for 'Presence' or 'Status' options. OR If t... ⇲

Accessibility issue

Accessibility issues with voiceover

Fix: Check the app's accessibility settings. Go to Settings > Accessibility > VoiceOver and ensure that it is properly configured for the 3CX app... ⇲

Compatibility issue

No Apple Watch support

Fix: As a workaround, you can use your iPhone to manage calls and notifications while keeping your Apple Watch in sync with your iPhone notificat... ⇲

Freezing issue

3CX freezes and lags

Fix: Close any unnecessary background apps to free up memory and resources. Double-tap the home button (or swipe up from the bottom on newer mode... ⇲