fix problems on UniFi [iphone]

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UniFi
Info:
company: Ubiquiti Inc.
: https://community.ui.com/network-ios-feedback
: unifi-network.ui.com
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UI issue
Colors are too bright and hard on the eyes

Fix: To reduce eye strain, you can adjust the brightness and contrast settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and lowe... ⇲
Pop-up for configuring already set up devices

Fix: To avoid pop-ups for already configured devices, check if there is an option in the app settings to disable notifications for configured dev... ⇲
 
Support issue
Mobile app support feels secondary

Fix: To enhance your experience with the mobile app, ensure that you are using the latest version. Regularly check for updates in the App Store.... ⇲
 
Bugs issue
Bugs and glitches persist

Fix: To minimize bugs and glitches, ensure that your app is updated to the latest version. If issues persist, try uninstalling and reinstalling t... ⇲
 
Crashes issue
UniFi crashes spontaneously

Fix: If the app crashes, first ensure that your iPhone's operating system is up to date. Go to 'Settings' > 'General' > 'Software Update' to chec... ⇲
 
Installation issue
Inability to perform initial setup

Fix: If you are unable to perform the initial setup, ensure that your mobile device is connected to the correct Wi-Fi network. Restart both your... ⇲
 
Customization issue
Custom dashboard settings removed

Fix: If your custom dashboard settings are missing, check if there is an option to restore default settings in the app. If so, you may need to re... ⇲
 
Screen issue
Statistics screen is less useful

Fix: To improve the usefulness of the statistics screen, explore the settings to see if you can customize the displayed metrics. Look for options... ⇲
 
Compatibility issue
Limited functionality compared to web interface

Fix: If you find the mobile app lacking in features, use the web interface for tasks that require more advanced functionality. Access the UniFi c... ⇲
 
Features issue
Deep packet inspection feature is unnecessary for some users

Fix: If you do not require deep packet inspection, you can disable this feature in the settings. Go to 'Settings' > 'Traffic Management' and togg... ⇲
 
Notifications issue
Device disconnected notifications are frequent

Fix: To reduce the frequency of disconnected notifications, check your network stability. Ensure that all devices are properly connected and that... ⇲
 
Slow issue
Slow process for finding new products

Fix: To speed up the process of finding new products, ensure that your app is updated and that your network is stable. Use the 'Discover' feature... ⇲
 
Login issue
Lack of remote login support for troubleshooting

Fix: If remote login is not supported, consider setting up a VPN on your network. This will allow you to access your UniFi controller remotely an... ⇲
 
Updates issue
Inconsistent performance across updates

Fix: To mitigate inconsistent performance, ensure that both your app and iOS are updated to the latest versions. Sometimes, performance issues ar... ⇲
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 what users are saying
Good experience
88.9%

Bad experience
8.7%

Neutral
2.5%

~ from our NLP analysis of 11,861 combined software ratings.

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 Private Data UniFi collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics