fix problems on Bria [iphone]

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—— Run into issues on Bria? Get help pending when official support gets back to you!

Bria - VoIP Softphone
Info:
company: CounterPath Corporation
: https://support.counterpath.com/
: www.counterpath.com
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Notifications issue

Calls not received when app is not active

Fix: Enable background app refresh for Bria in your iPhone settings. Go to Settings > General > Background App Refresh and ensure it is turned on... ⇲
 
Support issue

No support number available

Fix: Utilize online resources such as user forums, FAQs, or community support pages that may provide answers to common issues. OR Look for use... ⇲

Lack of response to support tickets

Fix: Try reaching out through different channels such as social media platforms where the company may be more responsive. OR Check if there ar... ⇲
 
Bugs issue

Bugs and instability

Fix: Clear the app cache by uninstalling and reinstalling the app. This can help resolve any corrupted data that may be causing instability. OR... ⇲
 
Audio issue

Feedback issues on computer app

Fix: Try using the app on a different device to see if the feedback issues persist. This can help determine if the problem is device-specific.... ⇲

Calls filled with static

Fix: Check your microphone and speaker settings in the app. Make sure they are set to the correct devices and that they are functioning properly.... ⇲
 
Network issue

Calls drop frequently

Fix: Ensure that you have a strong and stable internet connection. If using Wi-Fi, try moving closer to the router or using a wired connection if... ⇲

Majority of calls hang up upon answering

Fix: Check your network connection and ensure it is stable. If possible, switch to a different network to see if the issue persists. OR Revisi... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's settings and features. Look for tutorials or guides online that can help you understand how to navigate... ⇲
 
Login issue

Requires user credentials for app

Fix: Make sure to save your credentials securely in a password manager to avoid having to re-enter them frequently. OR If you are having troub... ⇲
 
Performance issue

Unreliable performance

Fix: Regularly restart your device to clear any temporary issues that may be affecting performance. OR Limit background applications that may... ⇲
 
Payments issue

Unauthorized charges for service

Fix: Review your subscription details and payment history in the app to ensure you understand the charges being applied. OR If you notice unau... ⇲
 
Security issue

Security risks with user credentials

Fix: Enable two-factor authentication (2FA) if available for your account to add an extra layer of security. OR Regularly update your password... ⇲
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 what users are saying
Good experience
87.5%

Bad experience
8.9%

Neutral
3.6%

~ from our NLP analysis of 910 combined software ratings.

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 Private Data Bria collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics