fix problems on CLEAR [iphone]

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—— Run into issues on CLEAR? Get help pending when official support gets back to you!

CLEAR - Travel & Experiences
Info:
company: Alclear, LLC
: https://www.clearme.com/support
: www.clearme.com
Chat with our AI-based CLEAR Support
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Support issue

Slow customer support response times

Fix: 1. Check the app for any FAQs or help sections that might address your issue without needing to contact support. 2. Use the in-app chat feat... ⇲

No phone support available

Fix: 1. Utilize the in-app chat feature or email support for assistance. 2. Check the app's FAQ section for common issues and solutions. OR 3.... ⇲

Long wait times for customer service via text

Fix: 1. Try reaching out during off-peak hours when response times may be quicker. 2. Prepare your questions in advance to make the interaction a... ⇲
 
Freezing issue

Frequent app freezing

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones) a... ⇲
 
Syncing issue

Issues with syncing health records

Fix: 1. Ensure that your health records are properly set up in the health app on your iPhone. Go to the Health app, tap on your profile, and chec... ⇲
 
Compatibility issue

Inconsistent performance at airports

Fix: 1. Make sure you have the latest version of the CLEAR app installed. 2. Arrive at the airport early to allow for any potential delays with t... ⇲

Limited functionality overseas

Fix: 1. Check the app's settings to see if there are any options to enable international features. 2. Ensure you have a reliable internet connect... ⇲
 
Account issue

Complicated account setup process

Fix: 1. Follow the app's step-by-step instructions carefully. Take your time to ensure each step is completed correctly. 2. If you encounter issu... ⇲

CLEAR does not recognize existing accounts

Fix: 1. Double-check that you are entering the correct email and password associated with your account. 2. If you forgot your password, use the '... ⇲

Inability to add family members easily

Fix: 1. Follow the app's instructions for adding family members carefully. Ensure you have all necessary information ready. 2. If you encounter i... ⇲
 
Notifications issue

Expired health pass notifications unclear

Fix: 1. Regularly check the app for updates on your health pass status. 2. Set reminders on your phone to check your health pass status periodica... ⇲

Unclear expiration dates for health passes

Fix: 1. Regularly check the app for updates on your health pass status. 2. Set reminders on your phone to check your health pass status periodica... ⇲
 
Camera issue

Blurry photo capture for ID

Fix: 1. Ensure you are in a well-lit area when taking the photo. Natural light is best. 2. Hold your phone steady and avoid any movement while ca... ⇲
 
Bugs issue

Errors during vaccine card creation

Fix: 1. Ensure all required fields are filled out correctly and that the information matches your official documents. 2. Try using a different de... ⇲
 
Settings issue

Inability to manage account settings easily

Fix: 1. Familiarize yourself with the app's layout by exploring the settings menu. 2. Refer to the app's help section for guidance on managing ac... ⇲
 
Network issue

Frequent disconnections from medical providers

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Check if the medi... ⇲
 
Glitches issue

Corrupted images and broken links on the website

Fix: 1. Clear your browser cache and cookies, then try accessing the website again. 2. Try using a different browser or device to see if the issu... ⇲
 
Security issue

Lack of two-factor authentication options

Fix: 1. Check the app's security settings to see if there are any options for enabling additional security measures. 2. Use a strong, unique pass... ⇲
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 what users are saying
Good experience
93.2%

Bad experience
4.6%

Neutral
2.2%

~ from our NLP analysis of 450,746 combined software ratings.

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 Private Data CLEAR collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics