fix problems on Helbiz [iphone]

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—— Run into issues on Helbiz? Get help pending when official support gets back to you!

Helbiz - Micromobility Hub
Info:
company: Micromobility.com, Inc.
: https://support.helbiz.com/
Chat with our AI-based Helbiz Support
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Support issue

Unresponsive customer support

Fix: 1. Use In-App Support: Check if there’s an in-app support feature or FAQ section that might address your issue. 2. Social Media: Reach out t... ⇲
 
Payments issue

Confusing pricing structure

Fix: 1. Review Pricing Information: Go to the app’s pricing section or website to review the pricing details. Take screenshots for reference. 2.... ⇲

Phantom charges after rides

Fix: 1. Review Ride History: Check your ride history in the app to verify the charges. 2. Keep Receipts: Always keep a record of your rides and c... ⇲

Lack of refund for service issues

Fix: 1. Document Issues: Keep a record of any service issues you encounter, including screenshots and ride details. 2. Use In-App Support: Report... ⇲
 
Bugs issue

Faulty scooters available for rent

Fix: 1. Report Issues: Use the app to report any faulty scooters immediately after noticing the issue. 2. Check Scooter Condition: Before renting... ⇲

Difficulties ending rides

Fix: 1. Follow App Instructions: Ensure you are following the app’s instructions for ending the ride. Look for a specific button or option in the... ⇲

Inconsistent scooter availability

Fix: 1. Check App Regularly: Regularly check the app for scooter availability in your area, especially during peak times. 2. Use Notifications: E... ⇲

Issues with unlocking scooters

Fix: 1. Ensure Bluetooth is On: Make sure your device’s Bluetooth is enabled as it may be required to unlock the scooter. 2. Restart the App: If... ⇲

Random scooter shutdowns

Fix: 1. Check Battery Level: Before starting your ride, check the scooter’s battery level in the app. 2. Report Issues: If the scooter shuts down... ⇲
 
UI issue

Unclear parking zones

Fix: 1. Use the Map Feature: Check the app’s map feature for designated parking zones before starting your ride. 2. Research Local Regulations: L... ⇲

Poor user interface

Fix: 1. Familiarize Yourself: Spend some time exploring the app to understand its layout and features better. 2. Use Help Sections: Check if ther... ⇲
 
Slow issue

Slow app performance

Fix: 1. Update the App: Ensure you are using the latest version of the app as updates often improve performance. 2. Restart Your Device: A simple... ⇲
 
Notifications issue

No notification for policy changes

Fix: 1. Check App Settings: Go to the app settings and ensure notifications are enabled for policy updates. 2. Review Terms Regularly: Periodical... ⇲
 
Customization issue

Limited functionality of pause feature

Fix: 1. Review App Instructions: Check the app’s help section for specific instructions on how to use the pause feature effectively. 2. Test the... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
3.2%

Neutral
1.0%

~ from our NLP analysis of 13,484 combined software ratings.

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 Private Data Helbiz collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics