fix problems on My6 [iphone]

—— Run into issues on My6? Get help pending when official support gets back to you!

My6 - Book & Save

Info:

company: G6 Hospitality LLC

: https://www.motel6.com/en/contact.html

: www.motel6.com

Chat with our AI-based My6 Support

🛠️ Common My6 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot request non-smoking rooms or first-floor options for pets

Fix: When making a reservation, look for a 'Special Requests' section in the booking form. Here, you can specify your preference for a non-smokin... ⇲

My6 does not display correct reservation details

Fix: Try logging out of the app and then logging back in. This can refresh the data and may correct any display issues. If the problem persists,... ⇲

UI issue

Cancellation process is not user-friendly

Fix: To cancel a reservation, navigate to the 'My Reservations' section in the app. Select the reservation you wish to cancel and look for a canc... ⇲

My6 does not allow easy cancellation without calling

Fix: To cancel a reservation, navigate to the 'My Reservations' section in the app. Select the reservation you wish to cancel and look for a canc... ⇲

Loading issue

My6 does not load information properly

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the app loads better on one connection... ⇲

Customization issue

No option to annotate pets traveling with guests

Fix: When booking, use the 'Special Requests' section to mention that you are traveling with pets. This will alert the hotel staff to your needs,... ⇲

Screen issue

Confirmation screenshots come out as black screens

Fix: Instead of taking a screenshot, try using the 'Share' feature in the app to send the confirmation to your email or another app. This may pre... ⇲

Slow issue

My6 takes too long to load

Fix: Check your device's storage and ensure you have enough free space. If storage is low, delete unnecessary apps or files to improve performanc... ⇲

Issues with logging in and account access

Fix: If you are having trouble logging in, ensure that you are entering the correct email and password. Use the 'Forgot Password' feature if you... ⇲

Syncing issue

Past and upcoming stays not displayed

Fix: Log out of the app and log back in to refresh your account data. This can sometimes resolve display issues with past and upcoming stays. O... ⇲

Bugs issue

Remote control issues reported

Fix: If the remote control for your room is not functioning, check the batteries first. If they are low, replace them. If the remote still does n... ⇲

Inconsistent room quality

Fix: When booking, read recent reviews of the hotel to gauge the quality of the rooms. If you have specific preferences, mention them in the 'Spe... ⇲

No coffee maker in some rooms despite listing

Fix: When booking, confirm with the hotel directly about the availability of coffee makers in the specific room type you are reserving. This can... ⇲

My6 does not categorize reservations effectively

Fix: To better manage your reservations, consider creating a separate folder in your email for confirmation emails. This way, you can easily acce... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.7%

Neutral

2.3%

Bad experience

2.0%

~ from our NLP analysis of 17,720 combined software ratings.

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Private Data My6 collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics