fix problems on Hotwire [iphone]

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—— Run into issues on Hotwire? Get help pending when official support gets back to you!

Hotwire: Last Minute Hotels
Info:
company: Hotwire, Inc.
: http://www.hotwire.com/mobile/helpcenter/index.jsp
: www.hotwire.com
Chat with our AI-based Hotwire Support
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UI issue

Inconsistent pricing displayed during booking

Fix: 1. Before finalizing your booking, take a screenshot of the price displayed. If the price changes later, you can reference this screenshot w... ⇲

Limited visibility of hotel room options

Fix: 1. Use the filters available in the app to narrow down your search to specific room types or amenities. 2. Try searching for hotels in a dif... ⇲

Misleading hotel ratings and descriptions

Fix: 1. Cross-reference hotel ratings and reviews on third-party sites like TripAdvisor or Google Reviews to get a more accurate picture. 2. Look... ⇲

Inaccurate tax and fee disclosures

Fix: 1. Review the total cost breakdown before finalizing your booking to ensure all fees are accounted for. 2. If discrepancies arise, take a sc... ⇲
 
Crashes issue

Hotwire crashes or cycles login screen

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary glitches that m... ⇲
 
Settings issue

No option for easy cancellation or changes

Fix: 1. Review the cancellation policy for your booking in the app or your confirmation email. 2. If you need to cancel, follow the instructions... ⇲
 
Account issue

Difficulties in accessing booking information

Fix: 1. Ensure you are logged into the correct account associated with your bookings. 2. Check your email for booking confirmations, which contai... ⇲

Inability to view past bookings in the app

Fix: 1. Ensure you are logged into the correct account associated with your past bookings. 2. Check your email for past booking confirmations, wh... ⇲

Issues with overbooked hotels

Fix: 1. Always check the hotel’s cancellation policy before booking to understand your options if an overbooking occurs. 2. If you encounter an o... ⇲
 
Payments issue

High cancellation fees

Fix: 1. Review the cancellation policy before booking to understand potential fees. 2. If you need to cancel, do so as early as possible to minim... ⇲

Frequent errors during payment processing

Fix: 1. Ensure your payment method is valid and has sufficient funds. 2. Try using a different payment method or card to see if the issue persist... ⇲

Unclear refund policies

Fix: 1. Review the refund policy for your booking in the app or your confirmation email before making a reservation. 2. If you need clarification... ⇲
 
Search issue

Limited filtering options for searches

Fix: 1. Use the search bar to enter specific criteria or keywords that may help narrow down your options. 2. Check if there are any updates to th... ⇲
 
Support issue

Poor communication from customer support

Fix: 1. Use the in-app chat feature for potentially quicker responses. 2. Document your inquiries and responses to keep track of your communicati... ⇲

Inadequate support for urgent issues

Fix: 1. Use the in-app chat feature for urgent issues, as it may provide quicker responses than email. 2. Clearly state the urgency of your issue... ⇲
 
Notifications issue

Hotwire does not send confirmation emails

Fix: 1. Check your spam or junk email folder to ensure the confirmation email did not get filtered. 2. Verify that the email address associated w... ⇲
 
Glitches issue

Frequent app glitches and bugs

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary glitches that m... ⇲
 
Customization issue

Limited options for pet-friendly accommodations

Fix: 1. Use the search filters to specify pet-friendly options, if available. 2. Check the hotel’s official website for pet policies and availabi... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
2.7%

Neutral
2.2%

~ from our NLP analysis of 144,108 combined software ratings.

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Flair: Travel App

 Private Data Hotwire collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics