fix problems on SharkClean [iphone]

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—— Run into issues on SharkClean? Get help pending when official support gets back to you!

SharkClean
Info:
company: SHARKNINJA OPERATING LLC
: http://www.sharkclean.com
: www.sharkclean.com
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Network issue

SharkClean frequently loses connectivity with the robot

Fix: 1. Ensure that your Wi-Fi network is stable and has a strong signal. Place the router closer to the robot if possible. 2. Restart both the r... ⇲

Connection setup is complicated and time-consuming

Fix: 1. Follow the setup instructions carefully, ensuring that you are connected to the correct Wi-Fi network. 2. Use the app's troubleshooting g... ⇲
 
UI issue

Mapping feature is poorly executed

Fix: 1. Ensure that the robot is placed in an open area during the initial mapping process to avoid obstacles. 2. If the map is incorrect, use th... ⇲

SharkClean is not intuitive for older users

Fix: 1. Create a simple guide or cheat sheet that outlines the main features and how to use them. 2. Use larger text settings on your iPhone to m... ⇲
 
Settings issue

Scheduling options are not advanced

Fix: 1. Use the existing scheduling feature to set up cleaning times that work for you, even if they are basic. 2. Consider creating multiple sch... ⇲

Difficulties in approving or deleting maps

Fix: 1. Ensure you are following the correct steps in the app to approve or delete maps. Refer to the app's help section for guidance. 2. If the... ⇲
 
Customization issue

Cannot customize cleaning modes permanently

Fix: 1. Use the app to set your preferred cleaning mode each time before starting a cleaning session. 2. Keep a note of your preferred settings f... ⇲

Limited ability to edit mapped areas

Fix: 1. Use the app's editing tools to adjust mapped areas as much as possible. 2. If the app allows, create zones for cleaning specific areas.... ⇲
 
Bugs issue

SharkClean often shows incorrect status of the robot

Fix: 1. Restart the app and the robot to refresh the connection and status display. 2. Check for any updates to the app that may address this iss... ⇲

Inconsistent performance of specific room cleaning

Fix: 1. Ensure that the robot is not obstructed by furniture or other items in the room. 2. Run a cleaning cycle specifically for that room to se... ⇲

History of cleaning operations is not accurately displayed

Fix: 1. Check the app settings to ensure that history tracking is enabled. 2. Restart the app to refresh the data display. OR 1. Keep a manual... ⇲
 
Installation issue

Requires frequent reinstallation to function properly

Fix: 1. Check for any updates to the app and install them to ensure you have the latest version. 2. Clear the app's cache regularly to prevent pe... ⇲
 
Syncing issue

SharkClean does not sync well with Google Home or Assistant

Fix: 1. Ensure that both the app and Google Home/Assistant are updated to their latest versions. 2. Re-link the SharkClean app to your Google Hom... ⇲
 
Gameplay issue

Robot struggles to recognize and clear small obstacles

Fix: 1. Clear the area of small obstacles before running the robot to ensure it can clean effectively. 2. Use the app to set up virtual barriers... ⇲
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 what users are saying
Good experience
95.5%

Neutral
3.2%

Bad experience
1.3%

~ from our NLP analysis of 301,151 combined software ratings.

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 Private Data SharkClean collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics