fix problems on Whisker [iphone]

—— Run into issues on Whisker? Get help pending when official support gets back to you!

Whisker

Info:

company: Automated Pet Care Products Inc. dba AutoPets

: https://www.litter-robot.com/support

: www.litter-robot.com

Chat with our AI-based Whisker Support

🛠️ Common Whisker Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Whisker disconnects frequently

Fix: 1. Check your Wi-Fi connection: Ensure that your iPhone is connected to a stable Wi-Fi network. If the connection is weak, try moving closer... ⇲

Cannot re-register already registered device

Fix: 1. Uninstall and reinstall the app: This can clear any cached data that may be causing the issue. After reinstalling, try registering the de... ⇲

Bugs issue

Weight readings assigned to wrong cat profile

Fix: 1. Manually assign the weight: Go to the cat profile settings and manually input the correct weight for each cat. 2. Check the device setti... ⇲

Whisker does not recognize when litter robot is full

Fix: 1. Check sensor settings: Ensure that the sensors on the litter robot are clean and functioning properly. 2. Restart the app: Close the app... ⇲

Loading issue

Monthly history fails to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as the history may require data to load. 2. Clear app cache... ⇲

Notifications issue

Push notifications for full drawer not repeatable

Fix: 1. Check notification settings: Go to Settings > Notifications > Whisker and ensure that notifications are enabled. 2. Re-enable notificati... ⇲

Lack of notifications for filter change

Fix: 1. Set a manual reminder: Until the app provides notifications, set a manual reminder on your phone to check the filter regularly. 2. Check... ⇲

Settings issue

Sleep mode cannot be turned off

Fix: 1. Check app settings: Go to the settings within the Whisker app and look for sleep mode options. Ensure it is set to 'off'. 2. Restart the... ⇲

Schedule settings do not save

Fix: 1. Ensure you are connected to the internet: Schedule settings may require an internet connection to save. 2. Update the app: Check for upd... ⇲

Account issue

Whisker requires account to use

Fix: 1. Create an account: If you haven't already, create an account using your email address. This is a requirement for using the app. 2. Use a... ⇲

UI issue

Inconsistent button functionality

Fix: 1. Restart the app: Close the app completely and reopen it to see if the button functionality improves. 2. Update the app: Ensure you are u... ⇲

Customization issue

Difficult to modify feed schedules

Fix: 1. Use the app's help section: Check the help or FAQ section within the app for guidance on modifying feed schedules. 2. Try a different me... ⇲

No option for minimum delay before cycling

Fix: 1. Check app settings: Look for any settings related to cycling delays in the app. If not available, consider providing feedback through the... ⇲