fix problems on Hoopla Digital [iphone]

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—— Run into issues on Hoopla Digital? Get help pending when official support gets back to you!

hoopla Digital
Info:
company: Midwest Tape, LLC
: http://www.hoopladigital.com/support
: www.hoopladigital.com
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Account issue

Daily borrow limit reached message despite no checkouts

Fix: 1. Log out of the app by going to the settings menu and selecting 'Log Out'. 2. Close the app completely and then reopen it. 3. Log back in... ⇲

Limited number of checkouts per month

Fix: 1. Plan your checkouts by prioritizing the titles you want to read or listen to. 2. Keep track of your checkouts and return items promptly t... ⇲

Difficulty in checking out books after returning them

Fix: 1. Wait a few minutes after returning a book before attempting to check out another. 2. Refresh the app by closing and reopening it to see i... ⇲

Inability to borrow books due to library limits

Fix: 1. Check your library's borrowing policies to understand the limits. 2. Return any borrowed items promptly to free up your borrowing capacit... ⇲
 
Audio issue

Inability to preview audiobooks before borrowing

Fix: 1. Look for a 'Sample' or 'Preview' button on the audiobook's page. 2. If available, tap it to listen to a short excerpt before borrowing. 3... ⇲

Audio quality issues with narrators

Fix: 1. Check your internet connection to ensure it is stable. 2. If using Wi-Fi, try switching to cellular data or vice versa to see if the audi... ⇲

Audiobook skip-backward function not working with vehicle controls

Fix: 1. Check your vehicle's Bluetooth settings to ensure it is properly connected to your iPhone. 2. Try using the app directly on your phone in... ⇲

hoopla Digital randomly pauses or stops

Fix: 1. Ensure that your iPhone has the latest iOS version installed. 2. Close other apps running in the background to free up resources. 3. Rest... ⇲
 
UI issue

Page formatting issues

Fix: 1. Adjust the text size and layout settings in the app to see if that resolves the formatting issues. 2. Try switching between portrait and... ⇲
 
Syncing issue

Inconsistent saving of reading position

Fix: 1. Ensure that you are logged into your account consistently across devices. 2. Try to manually save your position by using bookmarks if ava... ⇲

hoopla Digital does not remember last reading position

Fix: 1. Make sure you are logged into your account consistently. 2. Use bookmarks to manually save your position while reading. OR 1. Close th... ⇲
 
Slow issue

Slow download times for audiobooks

Fix: 1. Ensure you have a strong and stable internet connection. 2. Try downloading during off-peak hours when internet traffic is lower. OR 1... ⇲
 
Offline issue

Inability to define words offline

Fix: 1. Download a dictionary app that works offline and use it alongside Hoopla. 2. Consider taking notes of unfamiliar words and looking them u... ⇲
 
Glitches issue

Glitches causing app to crash

Fix: 1. Ensure your app is updated to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches affec... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.8%

Bad experience
1.1%

~ from our NLP analysis of 1,140,689 combined software ratings.

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 Private Data hoopla Digital collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location