fix problems on Comdirect PhotoTAN App [iphone]

—— Run into issues on Comdirect PhotoTAN App? Get help pending when official support gets back to you!

comdirect photoTAN App

Info:

company: comdirect bank AG

: https://www.comdirect.de/app-support

: www.comdirect.de

Chat with our AI-based comdirect photoTAN App Support

🛠️ Common comdirect photoTAN App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

comdirect photoTAN App does not work

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲

Cannot access camera

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera. Ensure that the photoTAN app is allowed to access the camera. If it’s not, t... ⇲

UI issue

Horrible user experience

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s features and settings. Sometimes, user experience improves with fa... ⇲

Activation graphic missing

Fix: 1. Restart the app: Close the app completely and reopen it to see if the activation graphic appears. OR 2. Reinstall the app: Delete the... ⇲

Bugs issue

Bad implementation

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the photoTAN app, and select 'Offload App'. This will remove the app but... ⇲

Error code 116 on iPhone 11

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. OR 2. Check internet connection: Ensure you have... ⇲

Compatibility issue

Incompatible with iPhone XS Max

Fix: 1. Check for updates: Ensure that both your iOS and the photoTAN app are updated to the latest versions. Go to Settings > General > Software... ⇲

Crashes issue

comdirect photoTAN App crashes frequently

Fix: 1. Update iOS: Go to Settings > General > Software Update and ensure your iPhone is running the latest version of iOS, as updates often fix... ⇲

Installation issue

Installation issues on iPad

Fix: 1. Check compatibility: Ensure that your iPad is running a compatible version of iOS for the photoTAN app. Go to Settings > General > Softwa... ⇲

Features issue

Requires computer for fund transfers

Fix: 1. Use the app for transfers: Check if there are any settings or features within the app that allow fund transfers directly from your mobile... ⇲

Camera issue