fix problems on Deutsche Bank PhotoTAN [iphone]

—— Run into issues on Deutsche Bank PhotoTAN? Get help pending when official support gets back to you!

Deutsche Bank photoTAN

Info:

company: Deutsche Bank AG

: https://www.deutsche-bank.de/photoTAN

Chat with our AI-based Deutsche Bank photoTAN Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes on launch

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off your device, then p... »»

Activation issues after device switch

Fix: 1. Ensure you have the correct activation code: When switching devices, you may need a new activation code. Check your email or the app on y... »»

Crashes issue

Constant crashing prevents online banking access

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find photoTAN, and select 'Offload App'. This will clear the cache without de... »»

Inability to make transfers due to crashes

Fix: 1. Use the web version of online banking: If the app is crashing, try accessing your bank account through a web browser on your device until... »»

UI issue

Low-resolution graphics

Fix: 1. Check display settings: Go to Settings > Display & Brightness and ensure that your display settings are optimized for best performance. S... »»

Account issue

Frequent requests for reactivation

Fix: 1. Ensure your device is connected to the internet: A stable internet connection is necessary for the app to maintain its activation status.... »»

Complicated activation process

Fix: 1. Follow a step-by-step guide: Look for a detailed guide on the Deutsche Bank website or user forums that outlines the activation process c... »»

App fails to remember activation

Fix: 1. Check device settings: Ensure that your device settings allow the app to store data. Go to Settings > Privacy > Tracking and enable track... »»

Compatibility issue

App does not support modern screen sizes

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and try changing the text size or display settings to see if it improves t... »»

Incompatibility with older iOS versions

Fix: 1. Update your iOS: Go to Settings > General > Software Update and install any available updates to ensure compatibility with the app. OR... »»

Updates issue

Unresponsive to updates

Fix: 1. Check your internet connection: Ensure you have a stable internet connection as this is required for the app to download updates. OR 2... »»

Security issue

Excessive PIN requests

Fix: 1. Review app settings: Check if there are settings within the app that control security features like PIN requests. Adjust these settings i... »»

Expired TAN codes lock users out

Fix: 1. Generate a new TAN code: If you have access to the app or your online banking, generate a new TAN code to regain access. OR 2. Use alt... »»

Support issue

Poor customer support

Fix: 1. Utilize online resources: Check the Deutsche Bank website for FAQs or troubleshooting guides that may help resolve your issues without ne... »»

Payments issue

Monthly fees for subpar service

Fix: 1. Review your subscription: Check your account settings to see if you can downgrade or change your subscription plan to a more suitable opt... »»