fix problems on Depop [iphone]

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—— Run into issues on Depop ? Get help pending when official support gets back to you!

Depop | Buy & Sell Clothing
Info:
company: Depop Ltd
: http://help.depop.com
: www.depop.com
Chat with our AI-based Depop Support
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Support issue

Customer service is unresponsive

Fix: 1. Use In-App Help: Navigate to the Help section within the app. Often, there are FAQs or troubleshooting guides that can assist you without... ⇲

Long resolution times for issues

Fix: 1. Document Everything: Keep a detailed record of your issue, including dates, times, and any correspondence. This can help speed up the res... ⇲

Problems with tracking and disputes

Fix: 1. Use Tracking Features: Ensure you are using the tracking features provided in the app. Go to your orders and check the tracking status fo... ⇲

Slow response from customer support

Fix: 1. Use In-App Help: Check the help section in the app for FAQs or troubleshooting guides that may resolve your issue without needing to cont... ⇲
 
Bugs issue

Listings deleted without reason

Fix: 1. Review Community Guidelines: Familiarize yourself with Depop’s community guidelines to ensure your listings comply. This can help prevent... ⇲
 
Notifications issue

Bugs in notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Depop and ensure notifications are enabled. Adjust settings to see if it re... ⇲
 
Glitches issue

Glitches while scrolling

Fix: 1. Clear App Cache: Go to iPhone Settings > General > iPhone Storage > Depop and tap 'Offload App'. This can help clear any temporary files... ⇲
 
Syncing issue

Inconsistent shipping label delivery

Fix: 1. Check Shipping Settings: Ensure your shipping settings are correctly configured in the app. Go to your profile and review your shipping p... ⇲
 
Search issue

Difficulty in finding unique items

Fix: 1. Use Advanced Search Filters: Utilize the search filters to narrow down your results by size, color, or category to find unique items more... ⇲
 
Account issue

Spam accounts present

Fix: 1. Report Spam Accounts: Use the report feature on the spam accounts to alert Depop. This helps keep the platform clean and safe for users.... ⇲

Account suspensions without clear reasons

Fix: 1. Review Account Activity: Check your recent activity to see if you may have inadvertently violated any guidelines. This can help you avoid... ⇲
 
UI issue

Confusing offer acceptance process

Fix: 1. Review Offer Guidelines: Familiarize yourself with how offers work on Depop by checking the help section in the app. This can clarify the... ⇲

Difficulty in accessing certain features

Fix: 1. Update the App: Ensure you are using the latest version of Depop, as updates often fix bugs and improve feature accessibility. 2. Restart... ⇲
 
Payments issue

Issues with payment processing

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. Go to your profile settings to review and update your... ⇲
 
Messages issue

Inability to communicate with buyers

Fix: 1. Check Privacy Settings: Ensure your privacy settings allow for communication. Go to your profile settings and adjust them if necessary. 2... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Update the App: Ensure you have the latest version of Depop installed. Go to the App Store and check for updates. 2. Free Up Storage: Che... ⇲
 
Settings issue

Limited options for shipping methods

Fix: 1. Explore Third-Party Shipping: Consider using third-party shipping services that may offer more options. Research local services that can... ⇲
 
Ads issue

Misleading item listings

Fix: 1. Report Misleading Listings: Use the report feature to alert Depop about misleading listings. This helps maintain the integrity of the pla... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.4%

Neutral
1.8%

~ from our NLP analysis of 594,823 combined software ratings.

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 Private Data Depop collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History