fix problems on ThredUp [iphone]

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—— Run into issues on ThredUp? Get help pending when official support gets back to you!

ThredUp: Online Thrift Store
Info:
company: thredUP
: https://www.thredup.com/support
: www.thredup.com
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Support issue

Limited customer service response

Fix: Utilize the app's FAQ section for common issues, as it may provide immediate answers to your questions without needing to contact customer s... ⇲
 
Loading issue

Delayed processing of clean out bags

Fix: After sending your clean out bag, keep track of the shipping and delivery status. If it has been a significant amount of time since delivery... ⇲
 
Orders issue

Missing items from orders

Fix: When you receive your order, immediately check the contents against your order confirmation. If items are missing, take a photo of the packa... ⇲

Difficulties with order cancellations

Fix: Familiarize yourself with the app's cancellation policy and the steps required to cancel an order. Act quickly, as cancellations may only be... ⇲

Problems with item returns

Fix: Familiarize yourself with the return policy and process outlined in the app. Ensure you follow the steps carefully to avoid issues with your... ⇲
 
UI issue

Lack of additional photos for flawed items

Fix: When viewing an item, if you notice it has flaws but lacks additional photos, consider reaching out to the seller to request more images tha... ⇲
 
Notifications issue

Notification system needs improvement

Fix: Check your notification settings within the app to ensure you are receiving alerts for new items and updates. Adjust these settings to your... ⇲

Inaccurate notifications for new items

Fix: Regularly check the app for new arrivals, as notifications may not always be accurate. Set aside time to browse the app periodically for the... ⇲
 
Customization issue

No men's clothing options

Fix: If you are looking for men's clothing, consider using the search function to look for unisex or gender-neutral items that may fit your needs... ⇲
 
Payments issue

Issues with reward points and discounts

Fix: Review the terms and conditions for earning and redeeming reward points to ensure you understand how they work. Keep track of your points in... ⇲

Shipping fees can be misleading

Fix: Before completing your purchase, review the shipping fees associated with your order. Look for any additional costs that may apply and facto... ⇲

Confusing payout structure for sellers

Fix: Review the seller guidelines and payout structure provided in the app to understand how payouts are calculated. This can help clarify any co... ⇲
 
Glitches issue

Glitches in saving favorites

Fix: If you experience issues saving favorites, try logging out of the app and then logging back in to refresh your session. This can sometimes r... ⇲
 
Search issue

Limited sorting options in search

Fix: When searching for items, use the filters available to narrow down your results by category, size, or price range to make your search more e... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.2%

Neutral
2.1%

~ from our NLP analysis of 294,791 combined software ratings.

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 Private Data ThredUp collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data