fix problems on Privalia [iphone]

​

—— Run into issues on Privalia? Get help pending when official support gets back to you!

Privalia - outlet shopping
Info:
company: Privalia
: http://it.privalia.com/public/mobile
: www.privalia.com
Chat with our AI-based Privalia Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Payment options are limited

Fix: Check if you can add a different payment method by going to Settings > [your name] > Payment & Shipping. Here, you can add a credit card or... ⇲

No option for bank slip payment

Fix: If bank slip payment is not available, consider using an alternative payment method such as credit/debit cards or PayPal if supported by the... ⇲

Premium shipping service has minimum purchase requirement

Fix: If you want to use premium shipping but do not meet the minimum purchase requirement, consider adding additional items to your cart to quali... ⇲
 
Updates issue

Frequent app update errors

Fix: Ensure you have a stable internet connection before attempting to update the app. If the update fails, try restarting your device and then a... ⇲
 
Bugs issue

Inaccurate shipping estimates

Fix: Check the shipping options available at checkout. Sometimes selecting a different shipping method can provide a more accurate estimate. OR... ⇲

Issues with product size equivalence

Fix: Refer to the size guide provided in the app or on the website before making a purchase. This can help you choose the correct size based on y... ⇲

Items received are incorrect

Fix: Immediately contact customer service through the app or website to report the issue and request a return or exchange for the correct item.... ⇲

Limited product availability

Fix: Check the app frequently for restocks or new arrivals, as inventory can change quickly. OR Consider signing up for notifications or newsl... ⇲

Over-selling of items

Fix: If you encounter an item that is oversold, check back later or refresh the app to see if the item becomes available again. OR Look for si... ⇲

Inconsistent order tracking

Fix: Keep a record of your order confirmation and tracking number. Use the tracking number directly on the shipping carrier's website for the mos... ⇲
 
Support issue

Poor customer service response

Fix: Try reaching out to customer service through multiple channels, such as email, social media, or in-app chat, to increase your chances of a q... ⇲
 
Crashes issue

Privalia crashes during updates

Fix: Ensure your device has enough storage space available. Go to Settings > General > iPhone Storage to check and free up space if necessary bef... ⇲
 
Account issue

Inability to access account after updates

Fix: If you cannot access your account, try resetting your password by selecting 'Forgot Password?' on the login screen and following the prompts... ⇲
 
Network issue

Privalia not functioning in certain regions

Fix: Use a VPN to access the app from a different region where it is functioning properly. This can help bypass regional restrictions. OR Chec... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.8%

Bad experience
5.1%

Neutral
4.1%

~ from our NLP analysis of 5,518 combined software ratings.

 Switch to these Alternatives:
Veepee by vente-privee outlet
El Corte Inglés
Zalando – Online fashion
PerfumerĂ­as Primor
Mercadona
PerfumerĂ­as DRUNI
ABOUT YOU Online Fashion Shop
Stradivarius - Clothing Store
Westwing: Live Beautiful
PULL&BEAR

 Private Data Privalia collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data