fix problems on Zalando [iphone]

—— Run into issues on Zalando? Get help pending when official support gets back to you!

Zalando – Online fashion

Info:

company: Zalando SE

: https://www.zalando.co.uk/faq/

: www.zalando.co.uk

Chat with our AI-based Zalando Support

🛠️ Common App Problems on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Certain items cannot be delivered to some countries

Fix: Check the product details page for shipping restrictions. If an item cannot be shipped to your count... »»

Language cannot be changed without changing country

Fix: To change the language, go to the app settings and select your preferred language. If it doesn't cha... »»

Payments issue

Refund issues due to unreturned items

Fix: Ensure you follow the return process outlined in the app. Keep a copy of your return shipping receip...

Delayed return processing

Fix: Track your return shipment using the tracking number provided by your shipping service to see where...

Search issue

Search functionality needs improvement

Fix: Try using specific keywords or filters to narrow down your search results. Use categories or tags to...

Support issue

Customer service is unresponsive

Fix: Use the in-app chat feature during peak hours when they are likely to be more available. Be concise...

Crashes issue

App crashes or freezes

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for Zalando, and tap '...

UI issue

No option to add items to Sell Bix

Fix: Currently, if the app does not support adding items to Sell Bix, consider using the website version...

Complicated discount application process

Fix: Before applying a discount code, ensure it is valid and applicable to the items in your cart. Read t...

Bugs issue

Errors during checkout

Fix: Double-check your payment information and shipping address for any errors. Ensure that your payment...

Have a specific unlisted Problem? resolve your issue below:

what users are saying

Good experience

95.9%

Bad experience

2.2%

Neutral

1.9%

~ from our NLP analysis of 6,980 combined software ratings.

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Private Data Zalando collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Browsing History
- Diagnostics