fix problems on ITA Airways [iphone]

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—— Run into issues on ITA Airways? Get help pending when official support gets back to you!

ITA Airways
Info:
company: ITALIA TRASPORTO AEREO S.P.A.
: https://www.itaspa.com
: www.itaspa.com
Chat with our AI-based ITA Airways Support
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Syncing issue

Tickets purchased online do not appear in the app

Fix: Ensure you are logged into the same account on the app that you used to purchase the tickets. If not, log out and log back in. OR Try ref... ⇲

ITA Airways does not retain reservation information

Fix: Ensure you are logged into your account consistently to retain your reservation information across sessions. OR Take screenshots of your... ⇲

Inability to access boarding passes

Fix: Try logging out and back into the app to refresh your access to boarding passes. OR Check your email for a digital copy of your boarding... ⇲
 
UI issue

Repeated information required for check-in

Fix: Ensure that your profile in the app is fully completed with all necessary information to minimize repeated entries during check-in. OR Us... ⇲

Inconsistent date selection

Fix: Ensure your device's date and time settings are set to automatic to avoid discrepancies. OR Try using the app in a different browser or d... ⇲
 
Bugs issue

ITA Airways prompts for check-in even after boarding

Fix: Check if there is an option to mark your flight as boarded in the app, which may stop the prompts. OR Log out of the app and log back in... ⇲

Poor data entry design and bugs

Fix: Try using a different device to see if the issue persists, as it may be device-specific. OR Reinstall the app to see if that resolves any... ⇲

Flight information disappears after check-in

Fix: Try refreshing the app or logging out and back in to see if the information reappears. OR Take a screenshot of your flight information be... ⇲
 
Support issue

Poor English language support

Fix: Change the language settings in the app to English if available, or switch your device language to English to see if it improves the app's l... ⇲

Customer service is unhelpful

Fix: Utilize online forums or travel communities for advice from other travelers who may have faced similar issues. OR Check the ITA Airways w... ⇲

No FAQs or customer service options available

Fix: Visit the ITA Airways website for a dedicated FAQ section that may provide answers to common questions. OR Look for online travel forums... ⇲
 
Payments issue

Error when purchasing check-in luggage

Fix: Clear the app cache or data if possible, or try restarting the app before attempting to purchase luggage again. OR Try purchasing luggage... ⇲
 
Features issue

Useless for anything beyond check-in

Fix: Utilize the ITA Airways website for additional services like flight changes, upgrades, and customer support. OR Explore third-party trave... ⇲

Missing options for viewing tickets

Fix: Check if there is a 'My Trips' or 'My Bookings' section in the app where your tickets may be stored. OR Use the ITA Airways website to vi... ⇲

Inability to check in via app

Fix: Try checking in through the ITA Airways website if the app is not functioning properly. OR Ensure that your app is updated to the latest... ⇲
 
Updates issue

No updates on flight status or gate information

Fix: Regularly check the ITA Airways website or use third-party flight tracking apps for real-time updates. OR Enable push notifications in th... ⇲
 
Notifications issue

No email confirmation for boarding passes

Fix: Check your spam or junk email folder for any missed confirmations from ITA Airways. OR Manually take a screenshot of your boarding pass i... ⇲

No notifications for upgrades or changes

Fix: Check the app settings to ensure notifications are enabled for flight updates and changes. OR Regularly check the ITA Airways website or... ⇲
 
Crashes issue

ITA Airways crashes during flight selection

Fix: Ensure your app is updated to the latest version, as updates often fix bugs and crashes. OR Free up storage space on your device, as low... ⇲
 
Customization issue

Difficult to change seats

Fix: Use the ITA Airways website to manage your seat selection, which may be more user-friendly than the app. OR Check if there is a customer... ⇲
 
Search issue

No multi-city search option

Fix: Use the ITA Airways website for multi-city bookings, as the app may not support this feature. OR Consider using third-party travel bookin... ⇲
 
Login issue

Frequent error messages upon login

Fix: Reset your password to ensure you are entering the correct credentials, and check for any typos. OR Clear the app cache or data, or reins... ⇲
 
Slow issue

Slow performance and poor layout

Fix: Close other apps running in the background to free up resources on your device. OR Reinstall the app to improve performance and layout is... ⇲
 
Compatibility issue

ITA Airways does not link to partner airlines

Fix: Check the ITA Airways website for information on partner airlines and their services, as the app may not support this feature. OR Use the... ⇲
 
Freezing issue

Frequent app freezes

Fix: Ensure your device's operating system is up to date, as updates can improve app stability. OR Free up storage space on your device, as in... ⇲
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 what users are saying
Bad experience
65.0%

Good experience
32.0%

Neutral
3.0%

~ from our NLP analysis of 203 combined software ratings.

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 Private Data ITA Airways collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics