fix problems on Glovo [iphone]

—— Run into issues on Glovo? Get help pending when official support gets back to you!

Glovo: Food Delivery, Takeaway

Info:

company: Glovoapp 23 SL

: http://www.glovoapp.com

Chat with our AI-based Glovo Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Estimated delivery times are frequently unrealistic.

Fix: Check the estimated delivery time provided by the app and compare it with the average time taken for similar orders in your area. If you not... »»

No option to track restaurant locations.

Fix: Use the app's map feature to see the general area where the restaurant is located. If the app does not provide real-time tracking, you can m... »»

Features issue

No option to leave detailed reviews for restaurants.

Fix: After your order is completed, take notes on your experience and consider posting a detailed review on social media or food review platforms... »»

No option for direct communication with couriers.

Fix: Use the app's messaging feature (if available) to communicate with the courier about your order. This can help clarify any issues or questio... »»

Notifications issue

Frequent order cancellations without notice.

Fix: Keep track of your order history and note any patterns in cancellations. If certain restaurants frequently cancel, consider avoiding them in... »»

Orders confirmed but later canceled due to restaurant closure.

Fix: Before placing an order, check the restaurant's status on their website or social media to ensure they are open. This can help avoid cancell... »»

Lack of communication from delivery drivers.

Fix: When placing an order, ensure that your contact information is up to date in the app. This can help facilitate communication between you and... »»

Glitches issue

App glitches prevent viewing order status.

Fix: Try closing the app completely and reopening it to refresh the order status. If the issue persists, check for any available updates for the... »»

Support issue

Customer service is unresponsive and ineffective.

Fix: Document your issues clearly and try reaching out to customer service through multiple channels, such as email, in-app chat, or social media... »»

Inability to contact customer support easily.

Fix: Familiarize yourself with the app's help section to find the most efficient way to contact support. Look for FAQs or troubleshooting guides... »»

Inadequate handling of food quality complaints.

Fix: When you receive food that does not meet quality standards, document the issue with photos and report it through the app's support feature t... »»

Updates issue

Inconsistent delivery times and missing items.

Fix: When placing an order, choose items that are known to be readily available and avoid special requests that may complicate the order. This ca... »»

Settings issue

App does not allow editing saved addresses.

Fix: If you need to change a saved address, try deleting the existing address and re-entering it with the correct details. This can sometimes res... »»

Payments issue

Refund process is slow and frustrating.

Fix: Keep a detailed record of your order and any communication regarding the refund. This can help expedite the process if you need to follow up... »»

Cancellation fees are unclear and excessive.

Fix: Review the app's terms and conditions regarding cancellation fees before placing an order. This can help you understand the potential costs... »»

Crashes issue

App crashes when entering special characters in addresses.

Fix: Avoid using special characters when entering your address. Stick to standard alphanumeric characters to prevent crashes. OR If you must u... »»

Bugs issue

High frequency of wrong or missing items in orders.

Fix: Double-check your order before finalizing it to ensure everything is correct. This can help reduce the chances of receiving the wrong items.... »»

App is buggy and not user-friendly.

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes and improvements to user experience. OR If the... »»

Security issue

Unauthorized charges on customer accounts.

Fix: Regularly monitor your account statements for any unauthorized charges. If you notice any, immediately change your account password and enab... »»

Network issue

Drivers often get lost or deliver to wrong locations.

Fix: Ensure that your delivery address is accurate and includes any specific instructions that may help the driver find your location more easily... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.1%

Bad experience

2.3%

Neutral

1.6%

~ from our NLP analysis of 195,708 combined software ratings.

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Private Data Glovo collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics